Operations Coordinator (Remote)

Posted Yesterday
Hiring Remotely in Reston, VA, USA
In-Office or Remote
56K-95K Annually
Entry level
Consulting
Come solve with us
The Role
Provide program operations support for utility programs: document and streamline processes, maintain shared files and tracking spreadsheets, assist with data collection/analysis, prepare internal and client deliverables (including invoice submission), coordinate across teams, and monitor KPIs to support division leadership.
Summary Generated by Built In

Ready to make a difference?  

Are you interested in providing Program support for ICF’s Utility Programs and Services Division? You will contribute to the development of innovative, accurate, timely, and high-quality products and services, working on multiple projects with all levels of staff. The Coordinator will be part of the Program Operations team and work with a cross-functional team of program management, outreach, and technical personnel as well as actively apply consulting skills to project delivery, strategy, and market development efforts. 

 

Why you will love working here:   

  • Quality of life: Flexible workplace arrangements, work-life balance   

  • Investment of the community: Donation matching, volunteer opportunities   

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan   

  • And many, many more (Ask your recruiter for more details!)   

 

What you will be doing: 

  • Documenting operational processes and implementing streamlined processes where applicable 

  • Maintaining and updating shared files, resources, and program documents to ensure all program staff has access to the latest versions of materials 

  • Helping to develop process improvements and/or automation  

  • Assisting with data collection and data analysis 

  • Creating and maintaining Excel spreadsheets and databases for internal tracking and project management 

  • Assisting in preparation of internal and client deliverables, including submission of invoices to eTrack 

  • Solving quantitative and qualitative problems 

  • Coordinating and collaborating with program implementation team members as well as other departments such as Marketing, IT, and Customer Care 

  • Ensuring key performance indicators are met by continuous review of operational success. 

  • Other duties as required to support our work nationally and provide direct support to division leadership as needed 

 
Basic qualifications:  

  • Bachelor’s Degree (Business, Information Technology, Environment, or related subject)  

 

Preferred qualifications:  

  • Proficiency in Microsoft Office highly preferred (specifically Excel) 

  • Strong organizational, time-management, and detail-orientation skills 

  • Ability to carry out oral and written instructions thoroughly 

  • Ability to work under strict deadlines in a fast-paced environment 

  • Excellent written and oral communications 

  • Sound business ethics, including the protection of proprietary and confidential information 

  • Interpersonal skills including the ability to work with all levels of internal staff, as well as outside clients and vendors 

  • Energy efficiency program implementation experience 

  • Strong quantitative/analytical skills 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.


 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,665.00 - $94,631.00

Nationwide Remote Office (US99)

Skills Required

  • Bachelor's Degree (Business, Information Technology, Environment, or related subject)
  • Proficiency in Microsoft Office (specifically Excel)
  • Strong organizational, time-management, and detail-orientation skills
  • Ability to carry out oral and written instructions thoroughly
  • Ability to work under strict deadlines in a fast-paced environment
  • Excellent written and oral communications
  • Sound business ethics, including protection of proprietary and confidential information
  • Interpersonal skills including ability to work with all levels of internal staff, outside clients and vendors
  • Energy efficiency program implementation experience
  • Strong quantitative/analytical skills

ICF Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.

  • Healthcare Strength Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
  • Parental & Family Support Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
  • Retirement Support The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.

ICF Insights

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The Company
HQ: Reston, VA
9,000 Employees
Year Founded: 1969

What We Do

ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Why Work With Us

At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.

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