Role: Operations Coordinator, Patagonia Provisions
Team: Patagonia Provisions
Scope: Individual Contributor,
Years of Experience: 2–3 years
Location: Sausalito, CA, Hybrid
About Patagonia Provisions
Patagonia Provisions was founded to change the way food is made and to help restore the planet through better sourcing, better practices, and better business. We work with farmers, fishers, and producers who are leading the way in regenerative agriculture and responsible food systems, using food as a tool to address climate change, biodiversity loss, and soil health.
As a small, growing business within Patagonia, Provisions operates with an entrepreneurial mindset and a deep commitment to operational excellence, transparency, and environmental responsibility.
What You’ll Do
As the Operations Coordinator for Patagonia Provisions, you will play a critical role in supporting day-to-day operational execution across order management, logistics, inventory coordination, and office operations. You’ll work closely with Customer Experience, Sales, Operations, and external logistics partners to ensure orders move smoothly from entry through delivery, while maintaining accurate, audit‑ready documentation and supporting sustainability and reporting needs.
Key responsibilities include:
Track customer orders from entry through delivery and ensure service-level expectations are met.
Serve as a primary point of contact for Customer Experience (CX) inquiries related to orders, discrepancies, and delivery issues.
Monitor shared inboxes and respond promptly to fulfillment, logistics, and operations-related requests.
Quote, book, and track freight shipments; coordinate with carriers to resolve delivery issues.
Maintain freight documentation, support dispute resolution, and assist with freight cost analysis.
Support shipping activities, inventory availability checks, and DTC kitting status updates.
Partner with Sales and Operations teams to manage customer allocations and order inquiries.
Monitor inventory levels, support forecasting activities, and help resolve shortages or variances.
Investigate and resolve misships, damages, and inventory discrepancies.
Prepare and maintain shipping documentation, including bills of lading (BOLs), packing slips, commercial invoices, and related forms.
Ensure data accuracy and maintain organized, audit-ready records.
Collect and maintain logistics and supply chain data to support sustainability, ESG, and EPR reporting.
Assist with sustainability reporting, life cycle assessments (LCAs), and customer or regulatory disclosures.
Support project management activities, including product launches and manufacturer onboarding.
Collaborate cross-functionally to improve data quality, operational efficiency, and environmental performance.
Manage general office supplies, coordinate facility needs, and support office protocols.
Perform additional duties as assigned.
Who You Are
You’re detail-oriented, organized, and take pride in keeping operations running smoothly.
You enjoy problem-solving and investigating issues until they’re fully resolved.
You’re comfortable balancing multiple priorities in a fast-moving, evolving environment.
You communicate clearly and thoughtfully with customers, carriers, and internal partners.
You value accuracy, consistency, and follow-through.
You’re excited by Patagonia Provisions’ mission and motivated by work that supports better food systems.
Experience & Qualifications
Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or a related field — or equivalent experience.
2–3+ years of experience in operations, logistics, supply chain or order management.
Experience in CPG highly desired
Experience working with ERP and order-entry systems, EDI platforms, and customer portals.
Background in freight coordination, shipping documentation, or transportation logistics.
Strong Excel skills and experience managing, analyzing and reporting operational data.
Familiarity with inventory management, forecasting support, and discrepancy resolution.
Experience managing customer inquiries and resolving order or delivery issues.
Strong organizational skills with attention to detail and audit readiness.
Experience supporting cross-functional projects and product launches.
Ability to collect, maintain, and report data related to sustainability or EPR requirements.
Clear written and verbal communication skills.
A proactive, problem-solving mindset with the ability to work independently.
Comfort supporting office operations and coordinating facilities-related needs.
Hiring Range: $75,000- $85,000 USD Annual
At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. The Hiring Range reflects where in the range we intend to hire for this role.
Workplace Location Overview
This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.
Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Skills Required
- Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, or related field, or equivalent experience
- 2-3+ years of experience in operations, logistics, supply chain, or order management
- Experience working with ERP and order-entry systems, EDI platforms, and customer portals
- Background in freight coordination, shipping documentation, or transportation logistics
- Strong Excel skills and experience managing, analyzing, and reporting operational data
- Familiarity with inventory management, forecasting support, and discrepancy resolution
- Experience managing customer inquiries and resolving order or delivery issues
- Experience supporting cross-functional projects and product launches
- Ability to collect, maintain, and report data related to sustainability or EPR requirements
- Clear written and verbal communication skills
- Proactive, problem-solving mindset with ability to work independently
- Comfort supporting office operations and coordinating facilities-related needs
- Experience in CPG
Patagonia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Patagonia and has not been reviewed or approved by Patagonia.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with company-paid medical premiums from day one for full- and part-time employees and covered mental-health visit costs. This breadth and employer-paid structure position core medical care as a standout element of total rewards.
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Parental & Family Support — Paid parental and family leave, on-site child-development centers at select locations, adoption assistance, and childcare subsidies are repeatedly highlighted. These supports are linked to strong return-to-work outcomes and reinforce a family-friendly workplace.
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Leave & Time Off Breadth — Employees can access fully paid time for mission-aligned programs such as environmental internships and paid activism hours, alongside PTO. This mix expands time-off options beyond standard vacation and sick time.
Patagonia Insights
What We Do
Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. A certified B-Corporation, Patagonia’s mission is to save our home planet. The company is recognized internationally for its commitment to authentic product quality and environmental activism, donating 1% of sales annually, contributing over $100 million in grants and in-kind donations since 1985. We’re always looking for motivated people to join us in our retail stores; at our Ventura, California headquarters; Reno, Nevada Service Center; and occasionally in our overseas offices. We’re especially interested if you love spending as much time as possible in the mountains or the wild, feel more at home in a base camp or on the river than an office, and have a passion for something outside of yourself, whether for surfing or opera, climbing or gardening, skiing or community activism. Learn more about who we are and how we hire by visiting our Careers website at http://www.patagonia.com/us/careers.
