The Role
Support regional warehouse operations by monitoring SLAs, managing partner relationships, triaging escalations, ensuring inventory control and quality standards, assisting client communications, and handling basic invoicing. Role requires daily on-site presence across PA locations with regular intersite travel and occasional interstate visits.
Summary Generated by Built In
About Flowspace:
Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.
At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.
Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.
Summary:
The Operations Coordinator on the Logistics Network Team will play an essential role in the oversight of Flowspace operations in Pennsylvania and New Jersey. This role will be responsible for supporting the performance and operations of our regional warehouse partners by monitoring SLAs, supporting client communications and supporting Inventory Control initiatives. This role will be based at a warehouse partner in the either the Wind Gap, PA or Salunga-Landisville, PA area and will require a daily presence within warehouse locations. This will require regular travel between the two locations.
Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.
At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.
Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.
Summary:
The Operations Coordinator on the Logistics Network Team will play an essential role in the oversight of Flowspace operations in Pennsylvania and New Jersey. This role will be responsible for supporting the performance and operations of our regional warehouse partners by monitoring SLAs, supporting client communications and supporting Inventory Control initiatives. This role will be based at a warehouse partner in the either the Wind Gap, PA or Salunga-Landisville, PA area and will require a daily presence within warehouse locations. This will require regular travel between the two locations.
What you'll do:
- Manage relationships with operations personnel.
- Track performance data and ensure SLAs are being met.
- Triage and problem solve escalations as they arise, and implement solutions quickly and effectively.
- Ensure warehouse partners meet Flowspace quality criteria.
- Support client communication and requests.
- Some invoice management and creation.
Who We’re Looking For:
- 2 or more years of logistics or supply chain experience
- Past inventory control, fulfillment operations or account management experience
- Excellent communication, organization and time management skills
- Critical thinking and problem solving ability
- Strong relationship management skills
- Works efficiently and with a sense of urgency
Bonus Points:
- Experience in a startup environment
Other Helpful Things To Know:
- Must be based in the Wind Gap, PA or Salunga-Landisville, PA with the ability to travel to the other location and Edison, NJ
- Approx 20% travel for CSP visits - local & interstate, employee team gatherings, conferences and in person customer meetings.
- Must be able to operate traditional office equipment (i.e. laptop, keyboard, phone).
- Must be able to work across multiple teams in a remote setting, across different time zones, within reasonable time frames/expectations.
- Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)
Skills Required
- 2 or more years of logistics or supply chain experience
- Past inventory control, fulfillment operations, or account management experience
- Excellent communication, organization, and time management skills
- Critical thinking and problem solving ability
- Strong relationship management skills
- Ability to work efficiently and with a sense of urgency
- Based in Wind Gap, PA or Salunga-Landisville, PA with ability to travel to the other location and Edison, NJ
- Willingness and ability to travel approximately 20% for site visits, team gatherings, conferences, and customer meetings
- Ability to operate traditional office equipment (laptop, keyboard, phone)
- Ability to work across multiple teams remotely and across time zones
- Proficiency with virtual collaboration tools (e.g., GSuite, Slack, Zoom, Miro)
- Experience in a startup environment
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The Company
What We Do
Flowspace is an ecommerce fulfillment platform that combines a nationwide warehouse network with powerful logistics software, including its cloud-based OmniFlow platform and FlowspaceAI. The company provides brands with real-time visibility into inventory and orders, offering omnichannel fulfillment solutions to ensure consistently fast and efficient delivery from every channel.
