Operations Coordinator, Europe

About Us

Let’s go on an adventure together!  

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. 

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers —  you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. 

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. 

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

ABOUT THE ROLE
The Operations Coordinator supports the day-to-day operational needs of the tour program, ensuring smooth coordination with internal teams and external partners. The role involves managing operational details, maintaining accurate records, supporting trip execution, and assisting with financial administration, including reconciling invoices and tracking costs to ensure accuracy and compliance.
 

RESPONSIBILITIES

• Communicate any significant trip details to vendors, suppliers, CEOs, and other relevant individuals in preparation for a trip.

• Assist the Regional Operations Manager in day-to-day coordination and management of business operational activities.

• Identify problems in the operations process and resolve them in a quick and timely manner.

• Evaluate current operational performance and provide strategic plans for improvements.

• Help prepare for and assist with CEO training and provide the CEOs with the needed support.

• Handle the region's finances, including investigating and resolving issues with incorrect invoices in a timely and efficient manner.

• Ensure timely payment processing by coordinating with the finance team and monitoring outstanding invoices.

• Accurately validate trip budgets to maintain financial efficiency.

• Liaise with suppliers to build and maintain an efficient and strong working relationship.

• Monitor department email accounts as requested, actioning emails according to priority.

• Develop a thorough understanding of and capability in all department administrative roles and tasks to provide holiday/sick cover.

• Carry the Operations Emergency Phone on a rotational basis.

• Contribute to the company’s performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.

You may also be asked to:

• Handle non-critical and critical incidents and assist CEOs and/or travelers in a professional, empathetic, and efficient manner.

• Help create customized trips upon request.

• Action technical questions from GCO’s (Inside Sales department) concerning trips.

REQUIREMENTS

• At least 1 year in the tourism industry.

• Solid knowledge of the travel industry and the geography of the region.

• Any experience as a tour leader is considered an advantage.

• Strong financial acumen, with experience in invoice reconciliation, budget validation, and cost control.

• Advanced organizational, time management, and problem-solving skills.

• Superior attention to detail and accuracy.

• Intermediate knowledge of Excel and general computer proficiency.

• Exceptional English written and oral communication.

• Any knowledge of French, Spanish, Portuguese, and/or Italian is considered an advantage.

• An understanding and commitment to customer service.

• Ability to adapt to an environment that is subject to constant change.

• A proactive and adaptable attitude, with a willingness to embrace G Adventures' Core Values and contribute to a positive work culture.

• Positive attitude and the desire to be part of a close-knit and effective team

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.