About Jitsu
Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.
About the role
Under the supervision of the Planning Manager and with a functional relationship with the Operations Manager, this position is responsible for coordinating final mile delivery operations in the market to achieve company Safety, Quality, and Cost standards. This position primarily collaborates with the market’s Outbound Lead(s), Driver Partners, and Delivery Service Providers, with significant functional collaboration with other members of the Transportation Department and the Engineering Department (routing optimization).
Primary Responsibilities
Safety
-Follow company safety protocols: wear required Personal Protective Equipment (PPE), follow Operations/Outbound Supervisor’s safety instructions, and report unsafe working conditions or actions to management.
Outbound
-Ensure packages are sent out for delivery each operating day according to company schedule requirements.Ensure routes are released to the driver pool according to routing guidelines. Assist in confirming driver assignments and ETAs at least 12 hours before route pickup.
Transportation
-Manage relationships with the market driver pool. Assist in new driver recruitment and onboarding to maximize driver engagement and retention.
-Assist in selecting, evaluating, and managing relationships with delivery service provider (DSP) vendors.
-Use client forecasts, launch schedules, etc., to determine driver coverage requirements and ensure market driver availability is efficiently matched with market driver demand to achieve OTD and final mile cost metrics.
-Coach and mentor driver partners and delivery service providers to enable achievement of on-time delivery, final mile cost, and customer satisfaction metrics.
-Assist in development and implementation of market routing parameters, volume allocation guidelines, etc.
-Performs other duties as assigned.
Qualifications
-High school diploma or equivalent.
-At least three years’ related experience in the local market required (last-mile delivery, dispatching, transportation, etc.).
-Excellent knowledge of local market geography, transportation arteries, traffic patterns, etc.
-Strong supervisory and leadership skills, with the ability to develop relationships with and influence independent contractors outside of a direct reporting relationship.
-Excellent verbal and written communication skills, with the ability to interact with diverse audiences.
-Strong analytical and problem-solving skills.
-Excellent organizational skills and attention to detail.
-Excellent time management skills with a proven ability to meet deadlines in a time-sensitive work environment.
-Proficient with Google Drive, Slack, and related operations software.
-OSHA Forklift Operator certification is a plus.
Physical Requirements:
-The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position:
-Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
-Move or lift up to 60 pounds on a daily basis.
Hours:
This role requires willingness to work flexible hours, including holidays and weekends, as required by operational needs. Typical start times are 5am-7am, five consecutive workdays with two days off. (For example: Sun-Thurs OR Sat-Wed) Weekend or holiday shifts may be required based on operational needs and client volume.
Travel:
This position does not typically require travel.
Ability to Commute:
Brooklyn, NY
Work Location:
-In person
California CPRA Policy:
-For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work
Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses. These tools assist our team; hiring decisions are made by people.
Skills Required
- High school diploma or equivalent
- At least three years related experience in last-mile delivery, dispatching, or transportation
- Excellent knowledge of local market geography, transportation arteries, and traffic patterns
- Strong supervisory and leadership skills; ability to influence independent contractors
- Excellent verbal and written communication skills with diverse audiences
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Excellent time management; ability to meet deadlines in time-sensitive environment
- Proficient with Google Drive, Slack, and related operations software
- Willingness to work flexible hours including early starts, weekends, and holidays
- Ability to move or lift up to 60 pounds daily
- Ability to commute to and work in-person in Brooklyn, NY
- OSHA Forklift Operator certification
What We Do
Jitsu is a last-mile delivery service that helps brands like American Eagle, HelloFresh and Nespresso meet and exceed customer expectations. Jitsu uses a proprietary, AI-powered technology platform to achieve a 99+% on-time delivery rate and to support companies seeking greater customer lifetime value (CLV) through superior doorstep delivery. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in urban areas across the U.S., enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers. For more information, please visit gojitsu.com.
