Operations Coordinator - Canadian Market

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

The Operations Community’s core responsibilities is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them.

We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.

The Operations Coordinator will deliver impact starting from their first day, working on our core Insurance offering.

In detail, your missions will encompass:

• Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain

• Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers

• Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases

• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient

Next to running and monitoring our operations, you’ll lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time).

As a founding member of our Canadian team, you’ll contribute to the launch of a global healthcare player in Canada, providing a generational change to how Canadians experience healthcare.

You’ll have the opportunity to go through the most learningful and exciting stages of building a Healthtech success story going from 0 to 1, then 1 to 10… up to hundreds of thousands of members as we previously did in other countries.

You’ll be lucky enough to experiment a scrappy and thriving start-up environment while being part of a fluid global powerhouse to back you up.

• You have at least 2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)

• You are fully fluent in English (French is a plus not a requirement)

• You are a keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !

• You are highly organised with exceptional follow-up skills, with strong attention to details

• You are able to work and learn independently in a fast-paced environment

• It’s even better if you have:

  • Experience in the healthcare insurance or Saas industry

  • Some analytics skills, to be able to dive into our data

For this opportunity, we are aiming to hire within the A2-B1 salary range.

• In office: amazing office space right in the heart of the financial district (King & Yonge) to work closely and collaboratively with your colleagues 4-5 days per week in-person!

• All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible leave policy: we trust Alaners to take the holidays they need, and no pre-approval is required.

• Delightful healthcare insurance: great benefits through Alan’s Canada app!

• GRRSP. Generous employer matching program!

• Transport: monthly Toronto Transit Commission pass or other equivalent commuter benefits.

• Learning & Training opportunities: a highly flexible training policy, free books and budgets to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave: extended parental leave for all new parents.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.