The Role
The Operations Coordinator will oversee ATM network operations, ensuring uptime, monitoring service providers, resolving incidents, coordinating installations, managing costs, improving processes, and supporting project implementation.
Summary Generated by Built In
- Coordinating local providers and centralized services
- Uptime monitoring, improving the uptime and meeting Objectives
- Service providers and internal KPIs monitoring
- SLA monitoring and ensuring its reflection in invoice reductions
- Regular reporting ( service providers KPIs, internal reporting)
- Regular review of service performance with local providers
- Incidents resolution
- ATM installations (system definition and support onsite)
- Onsite visits
- Cost control (invoices control, credit notes, reporting, etc)
- Coordination with internal services
- Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
- Process improvements, documentation and manual preparation
- Project management, testing and supporting implementation
- University degree with Engineering or IT orientation, or equivalent professional experience.
- Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
- Prior experience in project coordination, ATM systems and ATM software.
- A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
- Strong analytical and problem-solving skills
- International corporate experience
- Valid category B driving license.
- Regular field work
- English – professional level
The Company
What We Do
Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today, Euronet (NASDAQ: EEFT) now moves money in all the ways consumers and businesses depend upon. This includes money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange and more. With products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone
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