Salary Grade : 12
SUMMARY:
Operations Control Specialist I (OCSI) works as part of a cross-functional team to deliver outstanding customer service to internal and external clients. Provides support, including but not limited to, mobile deposits, ATM deposits, project management, deposit account servicing, client support, client onboarding, maintenance reviews and account monitoring, among other duties. Provides support to other Bank departments including, but not limited to, Banking Center Operations, Banking Centers, Customer Service Center (CSC), and Treasury Management.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Provide excellent service to internal and external clients, relative to daily transactions, general inquiries, and problem resolution, in accordance with Bank policies and procedures.
- Pay superior attention to detail. Identify potential issues and provide solutions.
- Perform account reconciliations of general ledgers and Bank checking accounts.
- Develop a working knowledge of product and service offerings including consumer, business, non-profit, retirement, safe deposit boxes, digital banking, online account opening, BillPay, and debit cards, as well as other Bank products, services and systems as applicable.
- Perform detailed reviews of account documentation to ensure deposit and safe deposit accounts are set up correctly and properly maintained.
- Perform account research for requests related to customers, subpoenas, levies and account verifications.
- Archive documentation electronically and eliminate paper-based filing, whenever possible.
- Assist banking center staff with general inquiries, daily settlement, procedural guidance, error resolution and other needs that arise.
- Review a variety of transactions relating to account activity and ongoing monitoring, including ATM and mobile deposits. Identify potential fraudulent deposits and take appropriate actions on a case-by-case basis in accordance with bank policy and procedures and banking regulations.
- Perform account reconciliations of general ledgers and Bank checking accounts.
- Work closely with project implementation teams to support product development and process improvement initiatives.
- Perform file maintenance and other tasks related to address change requests, product type modifications, place stop payments, interest adjustments, etc.
- Effectively manage and navigate multiple software applications used to support daily operations.
- Adherence to all regulatory, legal and Bank policy issues relating to Banking Services Operations.
- Complete annual training requirements.
EDUCATION, CERTIFICATIONS:
- High school diploma or equivalent
- Bachelor’s degree preferred
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum six (6) months financial services or finance/accounting experience.
- Minimum six (6) months of customer service experience.
- Demonstrable file management acumen.
- Proficient with Microsoft Office suite including Outlook, Excel and Word.
- Excellent oral and written communication skills
- Ability to multi-task in a fast-paced environment.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES:
- Problem Solving
- Relationship Building Skills
- Critical Thinking Skills
- Courage
- Technology Savviness/Digital Enthusiast
- Adaptability and Flexibility
- Eager & Agile Learner
- Superior Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts. Founded in 1855, Cape Cod 5 offers a broad range of financial products and services, including consumer and commercial banking products; residential mortgages; investment management and trust services. We at Cape Cod 5 are deeply committed to the communities we serve. Our dedication to serving our neighbors and local businesses and earning our customers’ trust every day has remained the same since our founding in 1855. We focus on continuously evolving to be our customers’ trusted financial partner in a rapidly changing world, offering sound guidance, accessibility and insight to help support our customers’ financial wellness. Never disclose account information or personal information on LinkedIn. Cape Cod 5 will never ask you for your account information, password, Social Security Number or other identifying information via LinkedIn. This page and Cape Cod 5 links are presented by Cape Cod 5, but the website is controlled by LinkedIn, which established its own privacy and security policies. You are urged to read those polices before processing. Cape Cod 5’s website privacy and security polices do not apply to your activity on LinkedIn.
