Jobs at The Cape Cod Five Cents Savings Bank

Supervise daily payment operations across ACH, wires, checks, image exchange, instant payments, Zelle, ATM deposits, and exceptions. Lead staff scheduling, coaching, quality reviews, and performance management. Ensure regulatory compliance, payment controls, fraud prevention, reconciliations, and risk escalation. Monitor workflows, service levels, volumes, and operational metrics; support audits, testing, implementations, business continuity, and process improvements. Partner with banking, treasury, compliance, technology, and financial-crimes teams while resolving client and operational issues.

Processes routine ACH, wire, instant payment, Zelle, ATM deposit, and dispute transactions. Reviews transaction accuracy and compliance, monitors queues, supports reconciliation and reporting, assists frontline staff, follows procedures, and applies fraud and security controls. The role also includes training, system testing, process improvement, and escalation of complex issues under close supervision.

Coordinates the bank-wide third-party risk management program, including vendor onboarding, periodic reviews, risk documentation, SOC/SSAE reporting, contract tracking, approval packages, action-item monitoring, and executive reporting. Serves as a liaison among risk officers, subject matter experts, relationship owners, legal, vendors, and business lines. Supports audits, examinations, risk assessments, governance reporting, and special projects while maintaining third-party and contract management systems.

Leads the investment management function for approximately $2 billion in assets under management. Oversees portfolio management, investment strategy, fiduciary governance, research, manager selection, compliance, client relationships, business development, and investment operations. Develops and mentors the investment team, advises high-net-worth and institutional clients, monitors portfolios and markets, and partners with wealth management, trust, operations, risk, compliance, and audit teams to deliver disciplined, customized investment solutions.

Summer 2027 banking internship program offering at least 10 weeks of professional development, networking, and exposure to bank operations. Interns will learn about credit, loans, benefits, and personal financial responsibility while engaging with business leaders. Candidates should have strong analytical, computer, communication, and customer service skills. Banking, accounting, or finance experience is preferred, along with cybersecurity awareness.

Processes residential mortgage applications for compliance, accuracy, and timely underwriting. Coordinates communication among mortgage loan officers, customers, underwriters, and vendors; orders verification and underwriting services; reviews disclosures and documentation; obtains missing information; and prepares preliminary loan packages. The role also responds to inquiries, maintains mortgage-processing knowledge, and uses Microsoft Office and web-based lending systems.

Manages investment accounts and develops strategies to meet investment goals. Oversees portfolio performance and ensures compliance with financial regulations. Engages in business development and promotes bank products.

Serve as a trusted HR partner to business leaders, supporting workforce planning, full-cycle recruitment, employee relations, performance management, HR policy implementation, HR systems usage, change initiatives, and colleague engagement across the bank.