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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
As the Operations Change Management Lead, you will play a critical role in ensuring Global Operations is prepared to successfully adopt and execute the continuous stream of product, process, and operational changes across the organization. This role serves as the central “air traffic control” for operational change, maintaining the roadmap and timeline for Operations Enablement initiatives while ensuring frontline teams are prepared, informed, and positioned for success.
You will partner closely with Product, Operations, Risk, Compliance, L&D, and Enablement teams to translate complex changes into clear operational plans. This includes coordinating operational readiness for new product launches, facilitating effective communication and adoption of process changes, and packaging high volumes of business-as-usual updates into digestible, actionable guidance for frontline teams.This role requires strong operational judgment, exceptional organizational skills, and the ability to influence cross-functional partners in a fast-paced, high-growth environment.
What you’ll do:
- Change Portfolio Management & Operational Roadmap Ownership: Own the centralized Operations Enablement roadmap and timeline for product change initiatives. Serve as the primary coordinator across product launches to ensure visibility, prioritization, and sequencing of work. Maintain a holistic view of upcoming product changes impacting Operations and proactively identify conflicts, dependencies, and resourcing constraints.
- Change Communication & Adoption Enablement: Create scalable processes to organize and distribute the high volume of business-as-usual operational updates impacting agents and managers. Consolidate updates across multiple stakeholders into clear, structured communications that reduce noise while increasing operational clarity and consistency. Package complex updates into clear, actionable messaging that enables frontline teams to quickly understand what is changing, why it matters, and how it impacts their workflows. Partner with L&D and Enablement teams to ensure training and support materials align with operational change timelines.
- Create Scalable Systems and Processes for Global Operations: Develop structured approaches to communicating and driving adoption of all operational changes across Global Operations. Set standards for minimum change management requirements across all of Global Operations. Define and monitor metrics to validate effectiveness of change management processes.
What you’ll need:
- Bachelor of Arts (BA) or Bachelor of Science (BS) degree required
- 6+ years of experience in operations, change management, program management, or operational enablement - preferably in a high-growth or complex operating environment
- Proven ability to manage complex portfolios of work and coordinate initiatives across multiple cross-functional teams
- Strong organizational and prioritization skills with the ability to manage competing timelines and dependencies
- Experience in the financial services industry
- Exceptional cross-functional collaboration skills and the ability to influence without direct authority
- Exceptional communication skills with the ability to translate complex operational changes into clear, actionable messaging
- Strong stakeholder management skills and the ability to influence without direct authority
- Demonstrated ability to operate effectively in fast-paced, ambiguous environments
- Strong attention to detail with a bias toward operational clarity and execution
Nice to have:
- Master of Business Administration (MBA)
- Experience in financial services or other regulated industries
- Lean Six Sigma or formal change management certification (Prosci, etc.)
Skills Required
- Bachelor of Arts (BA) or Bachelor of Science (BS) degree
- 6+ years of experience in operations, change management, program management, or operational enablement
- Proven ability to manage complex portfolios of work
- Experience in the financial services industry
- Master of Business Administration (MBA)
- Lean Six Sigma or formal change management certification
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
