Operations - Business Process Owner Intern

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Operations Internship is an outstanding program where you’ll get to learn from experienced professionals and gain hands-on-experience in the Life organization. Interns will be placed in either our Claims Operations group or Specialized Member Services (SMS) group.

Within defined guidelines and framework, assists with the development and optimization of business process related solutions for clients. Supports the team in the alignment of process to overall experience strategy and vision.

Our internship program encourages you to showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.

The internships will be based at the USAA Corporate Headquarters in San Antonio, Texas. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations.

Our Interns work under direct supervision and follow risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks:

• Digitization of forms/documents.

• Facilitate improvement in cycle times.

• Leveraging AI to review and confirm documentation.

• Develop, sustains, and manage defined business processes through a structured approach.

• Gain foundational knowledge of the business and assist with alignment of business deliverable processes and capabilities with business needs.

• Gather information and conduct research to support issues and process activities and assists the team in monitoring the overall health of processes.

• Stay current with emerging technologies and evaluate on business processes to lead continuous process improvement efforts.

To qualify, you must be pursuing a bachelor’s degree or higher from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2027 internship will start on June 2, 2027 and last through August 13, 2027.

• Graduation date cannot be prior to August 13, 2027

• Graduation date between August 2027 and June 2028

• Pursuing a bachelor’s degree or higher in Business, Business Communications, Process Engineering, MBA, or similar fields.

• Knowledge of Lean / Six Sigma.

• Experience in Financial Services.

• Knowledge of Life Insurance and Annuities.

Compensation range: The salary range for this position is: $24 - $26. Interns will receive an intern stipend to assist with expenses.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA views its internship program as a pipeline to possible future employment. This is based on an individual’s graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.