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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The Clinical Operations Business Analyst supports the Clinical Operations Division of Teladoc. The primary responsibility of the Analyst is to provide data-driven decision support for our Clinical Operations team. This includes the use of data to identify operational and financial trends and opportunities. The analyst must comprehend business objectives and develop or utilize tools and views to support the needs of the organization.
The ideal candidate for this position is detail-oriented, comfortable in a fast-paced environment, eager to learn, and driven to produce high-quality work.
Essential Duties and Responsibilities
- Conduct analysis and investigate business issues and trends using quantitative tools and modeling techniques; propose and/or execute solutions.
- Compile and present data to provide insight that helps drive business strategy.
- Gather, develop, and validate reporting requirements in collaboration with relevant stakeholders.
- Create and maintain data documentation, utilizing both technical and business terminology.
- Acquire, analyze, and validate data to ensure the integrity of reports and productivity models.
- Collect, review, and analyze data and documentation related to network performance, service level compliance, policies and procedures, and quality.
- Demonstrate the effectiveness of operational changes through metrics and other measurable elements of implemented changes.
- Work collaboratively with internal data and analytical teams to maximize business efficiencies.
- Triage and resolve data questions and issues reported by users.
- Participate in and support ongoing change management activities for processes and systems.
- Conduct analysis and verify data models against source systems to confirm data integrity.
- Support ad hoc reporting and/or projects as needed.
Qualifications Required for Position
- 4 years of experience in a professional business environment
- Undergraduate degree or higher in any of the following - Statistics, Mathematics, Computer Science, MIS, Economics, Finance, or related fields a plus (4 years of working in operations is acceptable)
- Expert in Excel
- Experience with SQL and/or Python
- Experience with Tableau and/or Power BI
- Proficiency using technology including Microsoft programs such as Word, PowerPoint, Outlook
Qualifications Preferred for Position
- Clinical Workforce planning and/or Call Center experience a plus.
- Adept at finding opportunities to automate business tasks and processes.
- Capacity to acquire additional skills using both internal and external resources, including learning new concepts and applying them to one's current role.
- Demonstrates robust problem-solving abilities and advanced analytical skills.
- Demonstrates effective verbal and written communication abilities.
- Expert organizational skills with attention to detail.
- Skilled at handling multiple priorities efficiently and accurately.
- Capable of working both independently and collaboratively within a fast-paced setting.
- Skilled in presenting data and engaging with management at all levels.
- Strong customer service skills
The base salary range for this position is $65,000 - $75,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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What We Do
Teladoc Health is on a mission to empower all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health addresses the full spectrum of health and well-being — powered by human expertise, advanced technology and insights—to deliver improved clinical outcomes at scale. Serving more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages extensive expertise and data-driven insights to meet the growing healthcare needs of consumers and healthcare professionals.
