Business Data Analyst – PRS Operations
The Operations Business Analyst role exists to ensure PRS Operations is continuously driving towards our target operating model by analysing current state and providing visibility to Operations management on gaps between, making recommendations and ownership of deliverables as part of the execution plan.
This will be done in three key areas:
- Data – Understanding the data requirements for PRS and ensuring we maintain data quality and accurate reporting for Operations Management.
- Systems – Working closely with IT partners to act as the voice of operations when designing workflow
- Process - Authorship and maintenance of PRS Processes; completing annual reviews and ensuring all documented processes remain fit for purpose by identification of waste and removal, automation and re-engineering.
The role, will act as a key control within PRS Business ensuring core processes are maintained, reviewed and updated in line with business strategy and change agenda.
Key Responsibilities
Data Quality & MI Dashboard
- Complete necessary data analysis for strategic projects and present clear findings to project stakeholders.
- Ensure regular communication is established and maintained with the PRS Data Product Owner.
- Manage BAU data quality.
- Ensure PRS Operations are represented and data needs included in any data led projects from across the business,
Process Documentations and Efficiencies
Develop and maintain our business process artefact library within ProMapps. Ensure business process and control changes are captured and communicated consistently across all areas of the organisation.
Work across PRS teams to upskill in the utilisation of process mapping. Including the reading and interpretation of our process maps, driving a process mindset across the function.
Support the PRS Operations Manager and key stakeholders in the management of Third-Party vendors, through on-boarding, reporting & contract renewals
Ensure new partners are on-boarded correctly working closely with the Business stakeholders to ensure all processes/workflows are documented
Work closely with the PRS Audit and Training Manager to review and adapt UA, Admin and Service Team processes to ensure high standards of efficiency and market expectations are met.
Continuous Improvement
Drive continuous improvement through further initiatives but also Lean thinking and culture. Encourages a culture of investigation, process thinking and the pursuit of new ideas / better ways of working. Including identification and removal of waste in Operation processes.
Create an operating rhythm within the Operations Business unit to identify opportunities for process improvement.
Support the implementation of change initiatives as per the priorities set by the PRS Operations Manager.
Lead the delivery / coordination of other ad-hoc projects, initiatives and mitigations as required
Implement continuous training and department support integration.
Work closely with Genpact to execute on process automation opportunities, acting as subject matter expert.
Skills & Experience required:
- A strong bias towards Continuous Improvement
- Demonstrable experience of relationship, negotiation and influencing skills
- Ability to work within a “virtual” team
A solid understanding of how technology underpins operational solutions.
- Organisational skills and eye-for-detail
- Excellent communication skills – both written and verbal
- Ability to work under pressure and set high standards
- Understanding of Underwriting/Operational processes, products and practices.
Top Skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
