Operations Associate

Department:

Servicing - Operations

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

The Mortgage Loan Servicing Operations Associate is a key member of the Servicing team. The Associate is responsible for monitoring vendor relationships and independently managing critical servicing functions such as UCC Administration (Continuations and Terminations), Mortgage Lien Release Administration, Insurance Premium Disbursement Processing, New Loan Setup, Tax Payments, and Escrow Analysis all in accordance with the programmatic requirements of the Lender and internal Policies and Procedures.
 

Primary Responsibilities

• Direct, review, and approve the daily processing work of staff members/vendors to ensure timely execution. Support staff where necessary and ensure accuracy of work.

• Independently manage multiple key processes with minimal management oversight.

• Insurance Premium Disbursement Processing – manage the process of making insurance premium payments through Borrower escrow accounts.

• Tax Payment Processing – work with vendors to make tax parcel payments through Borrower escrow accounts.

• UCC Monitoring – Track and monitor UCC expiration dates and prepare filings of continuations through vendor website; track and prepare UCC Terminations through vendor website at the time of loan payoff.

• Mortgage Lien Releases – Work alongside our third-party vendor and relevant external and internal parties to ensure timely filing of Lien Releases at the time of loan payoff.

• Escrow Analysis - Ensure all escrow analysis are prepared accurately and timely. Notify servicing staff of any exceptions when analysis results fall outside of predetermined thresholds. 

• Perform Quality Control testing across all vendor relationships to ensure a high standard of quality is maintained.

• Assist in training and mentoring of staff members.

• Provide guidance on automating tasks and identify/implement efficiencies within the Department.

• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders.

• Perform other duties as assigned.

• Attendance is generally 8:30 am – 5:30 pm EST Monday through Friday with the ability to work up to 2 of those days remotely.

Education and Experience

• Bachelor’s degree in Finance, Accounting, Real Estate, Business Administration, or related field, with 7 years or more experience in commercial lending; particularly in loan servicing for commercial or residential properties; and/or combination of education and experience required.

Knowledge, Skills, and Abilities

• Ability to independently manage and oversee key processes.

• Ability to provide clear direction to staff members and monitor accuracy of their work.

• Excellent attention to detail, judgment, flexibility, and dependability

• Strong time management and organizational skills

• Requires excellent communication skills, written and oral, through all levels of the organization.

• Excellent computer skills with ability to create and utilize spreadsheets.

• Excellent interpersonal and customer service skills with strong work ethic to meet daily challenges of a fast-paced environment.

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

#LI-MJ1

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What We Offer  

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  - Pre-tax transit and commuting benefits
  - A robust health and wellness program – earn cash rewards and gain access to resources that
  promote health, engagement, and balance
  - Paid maternity and parental leave, as well as other family paid leave programs
  - Company-paid life, short and long-term disability insurance
  - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

• Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication 

• Career development opportunities 

• Empowerment and encouragement to give back – volunteer hours and donation matching 

 
*Eligibility may vary based on average number of hours worked 

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.