Operations Associate (L2)
We're tackling the complex world of employee leave. Today, it's fascinating and baffling how complicated the process is: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet.
Our mission is to take the work out of leave — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum.
Excited about taking the most frustrating insurance, banking, and finance processes out there and making them surprisingly delightful? We'd love to work with you.
💪🏽 What will you do?
We are seeking a dynamic and adaptable Operations Associate to join our team and play a critical role in streamlining processes and building scalable runbooks in our fast-paced startup environment. The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication (written and verbal) abilities. As an Operations Associate, you will collaborate with cross-functional teams to optimize processes, execute on defined projects, and ensure operational efficiency and alignment with company objectives.
- Ability to adapt to changing processes quickly and thrive in ambiguity
- Capability to identify gaps in processes or breakdowns in cross-functional collaboration
- Operates with the highest attention to detail and efficiency
- Clear and effective written and verbal communication with cross-functional teams and leadership team
- Collaborate with senior team members and cross functional teams to execute on analyzed data to derive insights and inform decision-making
- Efficiently manage projects and tasks to support operational objectives
- Familiarity with relevant operations management tools and platforms
⚡️ You'd be a great fit if you are:
- Experience in High-Growth Startups, payroll startup or experience with HRIS systems is a plus
- Familiar with queue-based workflows
- Growth mindset: see something, say something
- Bias to action: we want Cocoons to see a process and say: this can be better!
- You have experience with leave of absence in a multistate capacity
- Empathy for the leave experience and intricacies of the steps involved
- Proficiency in data analysis tools such as Metabase, Gsheets/Excel, Hubspot
📈 On the job you will focus on:
- Continuous Optimization and Improvement Initiatives
- Efficiency and Innovation
- Positive Customer Experiences
- Contribution to Company Growth
🎁 Some benefits you can expect as a part of the Cocoon team:
- Competitive salary and equity
- Medical, dental, and vision insurance coverage
- Unlimited vacation and sick time
- Professional development budget
- Office setup and wellness stipends
- 14 weeks of paid parental leave
- 4 weeks of each paid medical and caregiver leave
- 4 weeks of flexible, paid compassionate leave
- Flexible work schedule
The salary for this role is $100,000.
At Cocoon, we believe that diversity, equity, inclusion, and belonging (DEIB) serve as the foundation for a successful team, product, and community. We’re committed to building a company where everyone can bring their authentic selves to work and be set up for success. Creating a diverse, equitable, and inclusive workforce requires ongoing effort and attention. We are committed to cultivating space for feedback and expanding our understanding of DEIB as our community grows.
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