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Work Location - Brisbane ONLY
What you’ll do
This is an exciting entry level opportunity for those starting or continuing their career in customer service where you will support customers with their Fit2Work background checks and employment screening services. As part of this contact centre role you will be responsible for Identifying and meeting the needs of the customer and providing a high level of customer service while providing information and answering questions, and explaining products and services.
You will be joining a diverse team and supported by an experienced team leader where you will be provided with structured training for 3-4 weeks. There are ample opportunities for career progression and great company benefits including an extra leave, discounts, as well as training and development. You will also be available to work across a roster from 07:00am - 5:00pm, Monday-Friday, although we are usually able to align rosters to our team’s first preferences. This is a full time role based in the Brisbane CBD however the team works from home on Mondays and Fridays.
Key responsibilities include:
- Deliver excellent customer service via phone, email and chat assisting with inquiries.
- Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes.
- Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service
- Handle complaints in a highly professional manner
- Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
- Work closely with other teams to escalate and resolve more complex issues
- Ensure compliance with privacy and security guidelines when handling sensitive customer data.
- Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
- Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
- Some experience customer-facing roles (retail, hospitality, call centres etc) is beneficial but not essential as full training will be provided.
- Demonstrated ability to solve customer problems and work with customer frustrations
- Attention to detail and problem solving skills.
- Ability to work efficiently in a team-oriented environment
- Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).
What could set you apart
- Similar experience in the Banking & Finance sector
- Proven experience in handling complaints
We know great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.
We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need to win.
Primary Location:
AUS-BrisbaneFunction:
Function - Customer ServiceSchedule:
Full timeSkills Required
- Ability to solve customer problems and work with customer frustrations
- Attention to detail and problem-solving skills
- Ability to work efficiently in a team-oriented environment
- Familiarity with computer skills, including Microsoft Office or Google Workspace
- Some experience in customer-facing roles such as retail, hospitality, or call centres
- Similar experience in the banking and finance sector
- Proven experience handling complaints
- Availability to work a Monday-Friday roster between 7:00 a.m. and 5:00 p.m.
- Ability to work in Brisbane
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
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