Work Location - Sydney ONLY
We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.
What you'll do
As an Operations Associate, you'll be part of a collaborative team responsible for providing outstanding service to our customers. Your primary focus will be on the fulfilment of requests and processes across a diverse range of products.
Engage with customers primarily through email and some phone interactions to resolve inquiries, fulfil requests, and complete tasks accurately.
Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.
Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction. You'll gain valuable process improvement exposure in a practical setting.
Act as a key representative of the fulfilment team when interacting with internal stakeholders, assisting with issue resolution and the successful implementation of new processes.
What experience you need
Minimum 2 years of experience in a customer service or operations processing role.
Exceptional attention to detail in daily tasks and investigations.
Exceptional critical thinking skills
Proven ability to identify and solve problems through analysis and planning.
Proven ability to meet and exceed KPIs.
Confident and articulate communication skills, both verbal and written.
Excellent organizational and time management skills.
Strong analytical ability in a customer-focused environment, with the capacity for business advisory.
A genuine customer-focused approach with the ability to establish strong rapport.
Excellent judgment and decision-making capabilities.
Strong active listening skills.
Demonstrated confidence in development and maintenance of strong relationships with Internal and External Stakeholders.
Resilient with a proven ability to remain calm and effective under pressure.
Team-oriented, readily collaborating and working with others to achieve shared goals.
What could set you apart
A Bachelor's degree (preferred).
Experience in the Collections and Recovery space is a significant plus.
Working experience in the Financial Services and Insurance industry is desirable.
A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
Primary Location:
AUS-Sydney-Blue-StreetFunction:
Function - Customer ServiceSchedule:
Full timeSkills Required
- Minimum 2 years of experience in a customer service or operations processing role.
- Exceptional attention to detail in daily tasks and investigations.
- Exceptional critical thinking skills.
- Proven ability to identify and solve problems through analysis and planning.
- Proven ability to meet and exceed KPIs.
- Confident and articulate communication skills, both verbal and written.
- Excellent organizational and time management skills.
- Strong analytical ability in a customer-focused environment, with capacity for business advisory.
- Genuine customer-focused approach with ability to establish strong rapport.
- Excellent judgment and decision-making capabilities.
- Strong active listening skills.
- Demonstrated confidence in developing and maintaining strong relationships with internal and external stakeholders.
- Resilient with proven ability to remain calm and effective under pressure.
- Team-oriented, readily collaborating and working with others to achieve shared goals.
- Bachelor's degree.
- Experience in Collections and Recovery.
- Working experience in Financial Services and Insurance industry.
- Willingness to drive AI usage to transform workflows.
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
