Operations Associate, Specialty Onboarding

What you will do:

• Own the full onboarding lifecycle for specialty drivers and carrier teams across priority vehicle types and strategic customer programs.
• Partner closely with Sales, Operations, and Revenue teams to prioritize and fulfill urgent specialty onboarding requests.
• Ensure drivers are activated quickly and meet Curri’s quality, readiness, and customer-specific standards.
• Build, document, and maintain repeatable SOPs, playbooks, and quality controls to support scalable specialty onboarding.
• Reduce onboarding cycle times from request to activation through process optimization and automation.
• Identify bottlenecks in the onboarding funnel and implement practical, scalable improvements.
• Use data and metrics to continuously improve throughput, quality, and driver readiness.
• Manage and mentor external vendor and BPO partners responsible for high-volume onboarding execution.
• Operationalize workflows across vendors to ensure consistency, speed, and quality at scale.
• Invest in strong relationships with key drivers and carrier partners to support long-term growth and retention.

What you need to have:

• 3–5 years of experience in operations, onboarding, marketplace operations, or a similar role.
• Strong operational ownership with a bias toward action and independent execution.
• Exceptional communication and stakeholder management skills across internal teams, vendors, and partners.
• Demonstrated ability to build SOPs, playbooks, and scalable operational processes.
• Comfort using data and metrics to identify bottlenecks and drive process improvement.
• Experience managing third-party vendors or BPO partners.
• High attention to detail with the ability to manage multiple workflows simultaneously.

Bonus points for:

• Experience in logistics, marketplace, or gig-economy environments.
• Passion for empowering drivers and carrier partners.
• Experience onboarding high-volume or specialty workforce segments.

What's in it for you?

• Opportunity to own and scale a critical function at the heart of Curri’s marketplace.
• High-impact role supporting Curri’s most important customers and markets.
• Collaborative, high-trust, builder-focused startup environment.
• Competitive salary, equity, and comprehensive benefits (health, dental, vision, 401(k)).
• Remote-friendly role with a preference for West Coast time zones.
• We believe there is no work/life—there is only life, and we want your time at Curri to be life-giving and foster the best version of you.