The Operations Associate is responsible for accurate and timely processing and distribution of Tiffany Service Center repair orders, documents and packages from internal departments to clients, store locations, vendors and intra-company facilities. The Operations Associate is responsible for creating and maintaining all paperwork related to outgoing domestic and international shipments.
What You'll Do:
- Provide efficient and timely physical and systematic processing of service orders and parts through closeout, POS, packing, manifesting and labeling using the appropriate processes & materials while maintaining production and quality standards.
- Support global after sales locations with service order and commercial invoice creation, leveraging resources to ensure country specific requirements are met and partnering with global contacts as necessary.
- Maintain an organized, safe and secure workspace and department to achieve greatest efficiency, ensuring adequate quantity and location of supply inventory for the proper handling, packing and security of client merchandise.
- Maintain and organize paperwork according to retention guidelines.
- Act as a liaison between the Service Center and all internal clients.
- Proactively work with management with any repair service issues and/or client escalations.
- Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed.
- Act as in internal client advocate by working with all departments at the TSC and obtaining information necessary for resolution of client issues.
- Identify opportunities for process improvement and collaborate accordingly with responsible parties.
Required Qualifications:
- 2 years' business experience with strong operational background
- Proficiency with Microsoft Excel, Word and Outlook
- Strong attention to detail
- English language and grammatical skills
- Ability to shift tasks to meet daily business needs
- High ability to collaborate and build strong business relations
- Flexible work schedule and ability to work overtime as needed, including possible weekends
Preferred Qualifications:
- Undergraduate degree
- Packing, distributions and/or QA experience
- Some familiarity with jewelry, watches, clocks and silver products
- Experience working in an operations, technical, or luxury retail environment
- Knowledge in AS400, MIPS, POS, or Compass
- Knowledge of shipping and tracking systems
The hiring range for this position ranges from $20 - $26/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
About UsSkills Required
- 2 years business experience with strong operational background
- Proficiency with Microsoft Excel, Word and Outlook
- Strong attention to detail
- Flexible work schedule and ability to work overtime as needed, including weekends
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
-
Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
-
Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
-
Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
