Operations Associate (m,f,x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

What You'll Be Doing:

• Improving and creating internal processes to enhance operational efficiency.
• Supporting the team with analytical thinking, data-based solutions, and optimized processes.
• Contributing to the development of an efficient B2B business relationship.
• Owning and proactively working on projects to drive growth by improving partners’ performance through strong analysis and regular quality and satisfaction checks.
• Collaborating in a dynamic environment and working across teams and departments. Aligning with all departments to ensure smooth operations, including gear management, performance management, accounting, and legal topics.
• Meeting internal targets and delivering results.
• Developing and managing successful projects.
• Ensuring smooth and efficient operations.
• Driving growth and revenue by identifying opportunities and implementing solutions.
• Working together with the wider operations team on various projects to improve efficiency and productivity.
• Creating solutions and materials to increase efficiency and integration across teams.
• Managing and taking ownership of B2B communication, ensuring professionalism and clarity in all interactions.
• Supporting key processes, including bi-monthly payouts and compliance audits, to maintain accuracy and transparency.
• Participating in quality assurance and fraud management activities, upholding the integrity of operations.

Qualifications

Qualifications:

• Excellent interpersonal skills with the ability to adapt tone to suit different audiences.
• Structured, detail-oriented, and service-oriented approach.
• Ability to work independently and with a hands-on attitude.
• Fantastic communication skills, comfortable speaking with a wide range of customers and stakeholders, and adapting approaches accordingly.
• Experience in account management, customer success management, or other customer-facing roles.
• Fluency in German and English is required; other languages are a plus.
• Familiarity with data tools such as Excel or Looker is a plus.

Additional Information

What we offer

• Cool office in the heart of Berlin

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities

• Attractive salary package

• Discounts on Wolt orders

• Various soft drinks, coffee, and fruits in the office

• Weekly (virtual) all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation