If you are an internal associate, please login to Workday and apply through Jobs Hub.
Job PurposeThe Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing.
Essential ResponsibilitiesProcesses standard transactions using documented procedures and multiple software applications. Identifies and escalates issues for resolution when necessary. Communicates with internal associates and external customers or agents regarding outstanding requirements. Documents status of transactions and contacts received and initiated. Answers inbound calls from internal or external customers and/or makes outbound calls to customers.
Other DutiesMust meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, effective date adjustment transactions, adherence to documentation/verification standards, customer communication standards, etc.)Performs other duties and/or projects as assigned.
Knowledge, Skills and AbilitiesAbility to learn and understand basic life and annuity product information. Basic understanding of financial implications arising from processing errors. Ability to read and carry out detailed written procedures. Good verbal and written communication skills to interact professionally with coworkers, management and external customers. Ability to communicate company processing requirements and procedures. Ability to navigate and utilize multiple software and mainframe computer applications. Ability to type 35 words per minute. Ability to work independently and in a team environment. Ability to effectively manage the demands of a high volume, imaged based work environment.
Qualifications
- H.S. Diploma or equivalent (G.E.D.). required.
- 1+ years work experience required.
- Hourly pay rate of $20.60
- Promotional consideration (twice annually)
- Annual bonus and merit programs
- Annual paid time off and 10 paid holidays
- 401(k) contributions
Other
- November Start Date
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Skills Required
- High school diploma or equivalent GED
- At least 1 year of work experience
- Ability to learn basic life and annuity product information
- Ability to read and follow detailed written procedures
- Good verbal and written communication skills
- Ability to use multiple software and mainframe computer applications
- Typing speed of 35 words per minute
- Ability to work independently and in a team environment
- Ability to manage a high-volume, image-based work environment
What We Do
Jackson® is committed to helping clarify the complexity of retirement planning. Our range of annuity products, financial know-how, history of award-winning service*, and streamlined experiences strive to reduce the confusion that complicates retirement plans. We dedicate our time, money, and resources to strengthening financial literacy, striving to make sure every American has access to the resources they need to master their money and their future. We believe by providing clarity for all today, we can help drive better outcomes for tomorrow. Interested in becoming one of our associates? We develop and celebrate talent in many areas, from sales and marketing to consulting and compliance. We know that diversity and inclusion make us all stronger together. Learn more about our products at jackson.com Contact Us Jackson.com 517/381-5500 – General Information 800/644-4565 – Contract Owners 877/565-2968 – Values and Contract Information * SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006-2021. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.) Jackson® is the marketing name for Jackson National Life Insurance Company® (Home Office: Lansing Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase New York). Jackson National Life Distributors LLC. SMPR1292 03/23
