Company Description
Wolt is a Finnish technology company and we’re best known for our food delivery platform.
We launched in Serbia in early 2019, and have now grown to multiple cities with hundreds of restaurants using our platform. We’re now expanding our team in Belgrade and we’re looking for an Operations Associate to join the team.
Job Description
Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we’d love to chat!
As our Operations Associate, you will be responsible for onboarding our new Courier Partners in Belgrade and ensuring that they have everything needed to provide the best quality of service throughout all delivery stages - from our restaurants to the customers. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills!
What you’ll be doing
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Onboarding, retaining and growing the number of happy couriers on Wolt’s platform to ensure a healthy and sustainable delivery operation in multiple cities across Serbia
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Leading and managing of courier introductions and onboarding
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Managing courier supply scheduling
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Managing daily supply
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Holding round-table meet-ups
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Taking care of all off-boardings
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Managing inventory
Qualifications
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You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.
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Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel.
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Ability to lead by example and show the direction, as well as the genuine will to support your team members and your Courier Partners on their way.
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You are a fast learner and attentive to both small details and the bigger picture.
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You’re an expert when it comes to handling crowds and you are confident in expressing your social skills.
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Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail.
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Proactive planner and thorough thinker as you constantly seek new ways to improve processes.
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You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
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Flexible in terms of working hours, as you might need to work during weekends occasionally.
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Preferably a background in training and guiding groups and individuals.
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Fluent in Serbian and able to work in English.
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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