Operations Associate, Courier Community

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-LI1

Job Description

We are growing rapidly and are now looking for an Operations Associate, Courier Community to join our team in Slovenia.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is

important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What you’ll be doing

• You will be a master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Taking a part of the onboarding process. Checking the documentation of Courier Partners when they apply, help Courier Partners to go through the process.
• Be part of optimizing our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.

Qualifications

• Experience in a customer or people-oriented role, preferably online communication.
• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• Fluent level in English and Slovenian

Additional Information

What We Offer 🙌 

• Independent work in a young and dynamic team
• Possibility of home office (2 days per week)
• Discount on Wolt orders
• Macbook, iphone and monitor
• 25 days of vacation
• Snack bar, coffee, tea, fruit, and sweets in the office
• Company events multiple times per year

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner 
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.