As our next Operations Associate (Bookings Team), you’ll play a key role in helping us build the UK’s go-to home improvement marketplace.
You’ll be part of the Bookings team which is a team focused on transforming Checkatrade from a lead generation platform into a true end-to-end bookings and transactions marketplace, where customers can seamlessly book, manage and pay for services directly through Checkatrade.
We’ve built and shipped multiple products, including Checkatrade Express and Checkatrade for Business which are early-stage products that are already powering real bookings and helping us move towards this vision.
Forget long lists, here’s what you’ll actually spend your time on:
Help shape the future of home services as part of a small, ambitious and entrepreneurial team.
Tackle a wide range of challenges in a fast-moving team where priorities evolve quickly.
Working across strategy, product and data to test ideas, launch new features and solve meaningful problems.
Partnering closely with product managers, engineers and operators to turn ideas into live products that make a real impact.
Driving operational excellence. You’ll identify bottlenecks, improve processes and build scalable workflows that improve how our products perform day-to-day.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Background in consulting, tech, or startups are helpful but not essential.
Strong critical thinking and a genuine interest in solving complex problems.
Comfortable working with data. Excel/Google Sheets is required, and experience with BI tools is a plus.
An AI-curious mindset. You’re interested in using automation and AI tools to work faster and have more impact.
Clear communication skills and the ability to adapt in a fast-moving environment where priorities can shift.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + annual bonus
Employee Share Program
Health, well-being and learning support (including access to leadership programmes and mentorship)
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with our team leads
2nd Stage interview includes a case study interview with key stakeholders
Final stage interview includes a case study interview
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Top Skills
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
