Department: North America Region
Team: Technology & Operations
Location: Atlanta
Position type: Contractor until December 2025
What the hiring manager says
We have an exciting opportunity for an Operations Assistant to join the GSMA Atlanta team and play a key role in supporting the day-to-day operations and regional events. This position will work closely with internal teams to help coordinate working group activities, manage event logistics, and maintain documentation, files, and databases.
We’re looking for someone with a foundational understanding of file and database management, communications, and event coordination. The right cultural fit within our diverse international team is also essential for us.
Judith Azcunes - Director, Technology North America
About the Team
In North America, the GSMA represents more than 100 mobile network operators providing 292 million unique subscriber connections across the USA, Canada, and the Caribbean. GSMA North America’s primary objective is to lead a range of programs designed to drive collective industry benefit in areas such as future networks, the Internet of Things, mobile identity, and others.
The team also engages with key stakeholders in a series of initiatives to secure greater spectrum for mobile, modernize regulatory frameworks, and deliver life-enhancing mobile services to underserved populations around the world. The GSMA also convenes the broad mobile ecosystem through its portfolio of industry-leading events on both a global and regional basis.
About the Role
The Operations Assistant will support the North America team by ensuring smooth operational execution across the regional programs and events, helping manage communications, documentation, stakeholder engagement, and event logistics, contributing to the success of the regional activities.
The primary functions of the Operations Assistant are to:
Monitor and coordinate responses to inquiries received via the GSMA North America website and regional email inbox.
Support the accurate documentation of regional activities, including Working Groups, and ensure proper filing and accessibility of documents
Monitor and support the information update in the Members Gateway Platform
Maintain up-to-date records of members, stakeholders, and contact lists
Collect and compile team inputs for inclusion in Salesforce, as well as for marketing, communications, and corporate reporting
Create and maintain mailing lists for internal and external regional communications.
Support the planning and logistics of regional activities and events, including the Regional Interest Group meetings, MWC Las Vegas, and the Tech4Girls program
Provide general administrative and operational support for regional programs and initiatives
About You
We’re looking for a self-motivated, detail-oriented individual with strong communication skills and a proactive approach, capable of managing multiple tasks, maintaining accurate records, and collaborating with internal and external stakeholders.
You will be able to:
Maintain and update member, stakeholder, and organization databases to support regional initiatives.
Ensure accurate documentation, reporting, and file organization across platforms, including the GSMA Member Gateway and cloud-based storage systems.
Provide logistical support for regional events and working group sessions.
Assist in the development and distribution of internal and external communications.
Engage professionally with GSMA members and stakeholders, delivering a high level of service in line with GSMA values and guidelines.
Contract type
Short term ContractorWorker type
Contingent WorkerWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
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What We Do
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive.
We operate through three main pillars:
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities.
Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas and Africa, to the growing M360 series that has a more regional focus.
