The Operations Assistant plays a critical role in supporting the daily execution of Shipping, Receiving, Logistics, and Customer Service activities at the Reading facility. This position is responsible for coordinating and processing documentation, managing shipment activities, supporting inventory transactions, and serving as a key communication link between Operations, Customer Service, Logistics, Purchasing, carriers, and warehouse personnel.
Due to continued business growth and increased activity associated with BSI and BNE operations, this role is essential to ensuring efficient coordination of inbound receipts, outbound shipments, customer documentation requirements, and inventory control activities. The Operations Assistant enables warehouse and supervisory personnel to remain focused on safe, efficient, and productive material handling operations while maintaining high levels of customer service and regulatory compliance.
Key ResponsibilitiesShipping & Receiving Support
- Process and maintain receiving and shipping documentation.
- Coordinate inbound and outbound appointments with carriers and transportation providers.
- Prepare and distribute shipment paperwork to support on-time customer deliveries.
- Monitor shipment status and proactively communicate delays or issues affecting customer orders.
- Assist with proof-of-delivery requests, shipment tracking, and customer inquiries.
BSI & BNE Operations Support
- Support daily BSI and BNE order processing activities.
- Prepare customer-specific shipping documents and compliance paperwork.
- Coordinate inbound receipts and outbound deliveries to ensure efficient execution and communication.
- Assist with specialty product labeling requirements and shipping instructions.
Inventory & Documentation Control
- Support inventory transactions, reconciliations, and inventory control processes.
- Maintain accurate shipping, receiving, quality, and operational records.
- Ensure documentation is retained in accordance with company policies and regulatory requirements.
- Assist with cycle counts, inventory investigations, and inventory accuracy initiatives.
Administrative & Operational Support
- Generate reports and support operational metrics tracking.
- Assist warehouse leadership with scheduling, reporting, and administrative tasks.
- Support continuous improvement initiatives focused on efficiency, accuracy, and customer service.
- Maintain organized filing systems for operational and compliance-related records.
Communication & Coordination
- Serve as a central point of communication between Customer Service, Logistics, Operations, Purchasing, and warehouse personnel.
- Facilitate timely communication regarding order status, shipment readiness, customer requirements, and operational priorities.
- Support cross-functional efforts to improve workflow efficiency and responsiveness.
Qualifications
Required
- High school diploma or GED.
- Minimum 2 years of experience in shipping, receiving, logistics, operations administration, customer service, or warehouse support.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and problem-solving skills.
- Detail-oriented with a focus on accuracy and compliance.
- Experience in chemical, manufacturing, distribution, or warehouse operations.
- Experience with ERP, Warehouse Management Systems (WMS), SAP, or similar business systems.
- Knowledge of transportation documentation, inventory control, and shipping compliance requirements.
- Experience supporting customer service and logistics operations.
- Ability to work in an office and warehouse environment.
- Occasional walking throughout warehouse and operational areas.
- Ability to lift and carry up to 25 pounds when needed.
- Ability to sit, stand, and work at a computer for extended periods.
Monday through Friday
10:00 AM to 7:00 PM
This schedule aligns with peak shipping and receiving activity and provides critical support during the overlap of inbound receiving, order processing, BSI shipment coordination, and outbound shipping operations.
Skills Required
- High school diploma or GED
- At least 2 years of experience in shipping, receiving, logistics, operations administration, customer service, or warehouse support
- Strong organizational and time-management skills
- Proficiency with Microsoft Office, including Excel, Outlook, and Word
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and problem-solving skills
- Detail-oriented approach with a focus on accuracy and compliance
- Experience in chemical, manufacturing, distribution, or warehouse operations
- Experience with ERP, Warehouse Management Systems, SAP, or similar business systems
- Knowledge of transportation documentation, inventory control, and shipping compliance requirements
- Experience supporting customer service and logistics operations
- Ability to work in office and warehouse environments
- Ability to walk throughout warehouse and operational areas occasionally
- Ability to lift and carry up to 25 pounds when needed
- Ability to sit, stand, and work at a computer for extended periods
What We Do
We are the global market leader in full-line range of chemical & ingredient products and value-added services. Our more than 17,500 employees provide tailor-made application, marketing and supply chain solutions. Our full-line portfolio comprises specialty and industrial chemicals and ingredients of a world-class supplier base. Building on our long-standing experience, unmatched global reach and local excellence, we work closely alongside our partners to make their business more successful. We operate a unique global network with about 600 locations in 72 countries.
