We’re looking for a highly organised and proactive Operations Assistant to help keep Massive Rocket’s day-to-day operations running smoothly. You’ll take ownership of company travel, bookings, orders, and event coordination, ensuring everything is arranged efficiently, accurately, and within budget.
You’ll also provide administrative support across People Operations, Finance, and internal systems, working closely with the Operations & Logistics Specialist and the wider team. This role is ideal for someone who enjoys keeping things organised, solving problems, and making sure the details are taken care of.
What Will You Do?
- Manage end-to-end travel arrangements, including flights, accommodation, transport, and detailed itineraries.
- Coordinate company events, team offsites, office days, and internal gatherings, including venues, catering, suppliers, and logistics.
- Liaise with vendors and service providers to compare quotes, manage bookings, place orders, and ensure timely delivery.
- Maintain accurate booking records, track costs, and ensure arrangements stay within approved budgets.
- Act as the main point of contact for employee travel and logistics queries, resolving issues quickly and proactively.
- Support employee onboarding and offboarding, including documentation, equipment coordination, and system access requests.
- Assist with employment contracts, offer letters, addendums, Statements of Work (SOWs), and other operational documents.
- Support finance administration by organising invoices, processing expenses, maintaining receipts, and assisting with payroll preparation when needed.
- Keep employee records, leave trackers, operational databases, and internal documentation accurate and up to date.
- Support the Operations team with administrative tasks, follow established processes, and identify opportunities to improve efficiency.
- Previous experience in an administrative, operations, travel coordination, logistics, or similar support role.
- Strong organisational and time-management skills, with the ability to manage multiple requests and deadlines.
- Excellent attention to detail and a consistent focus on accuracy.
- A proactive, resourceful approach to solving problems and handling last-minute changes.
- Strong written and verbal communication skills, with fluency in English.
- Confidence coordinating with employees, vendors, suppliers, and other stakeholders.
- Comfortable working with spreadsheets, shared databases, and digital tools.
- Able to work independently, take ownership of tasks, and follow through without constant supervision.
- Comfortable handling confidential employee and financial information with discretion.
- Willingness to learn new systems and support different areas of business operations as needed.
- Experience coordinating international travel, company events, or team offsites.
- Experience supporting People Operations, payroll, invoices, or expense administration.
- Familiarity with HRIS, expense management, booking, and e-signature tools.
- Experience working in a startup, agency, or remote-first environment.
- An interest in process improvement, automation, and making everyday operations more efficient.
Skills Required
- Previous experience in an administrative, operations, travel coordination, logistics, or similar support role
- Strong organizational and time-management skills
- Ability to manage multiple requests and deadlines
- Excellent attention to detail and accuracy
- Proactive and resourceful problem-solving approach
- Strong written and verbal communication skills
- Fluency in English
- Confidence coordinating with employees, vendors, suppliers, and stakeholders
- Comfort working with spreadsheets, shared databases, and digital tools
- Ability to work independently and follow through without constant supervision
- Ability to handle confidential employee and financial information discreetly
- Willingness to learn new systems and support different business operations areas
- Experience coordinating international travel, company events, or team offsites
- Experience supporting People Operations, payroll, invoices, or expense administration
- Familiarity with HRIS, expense management, booking, and e-signature tools
- Experience in a startup, agency, or remote-first environment
- Interest in process improvement and automation
Similar Jobs
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
