Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of all aspects of the business at the store level. They partner with the Studio staff to drive sales in order to consistently exceed business objectives. This individual drives an exceptional guest experience and is committed to operational excellence. They coordinate with other Operations Assistants at the Studio, as well as ID's to maintain all operational standards. They are an enthusiastic representative of the Arhaus brand. Operations Assistants utilize all aspects of our selling model to generate sales, and are responsible for conducting business according to all company standards, policies and procedures.
If this sounds like the type of environment that you would thrive in, we invite you to apply for our open position in Asheville, NC!
RESPONSIBILITIES
- Perform all opening and closing duties as directed
- Responsible for recording all hours worked
- Review and acts upon all email and MAPP communications
- Reinforce and drive all aspects of an exceptional guest experience at every touch point
- Assists customers in the studio when Interior Designers are not available
- Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
- Demonstrate strong product knowledge
- Maintain operational and reporting standards
- Promptly solve guest concerns
- Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
- Encourage and support Interior Designers and other Operations Assistants
- Participate in weekly one on ones and team meetings and weekly lead/business review
- Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
and inventory control
- Maintain up-to-date product and systems knowledge
- Review all orders for complete accuracy and 100% compliance with all standards
- Communicate effectively and consistently with clients and team members
- Maintain all tagging standards and assist with tagging procedures
- Participate in weekly team meeting and weekly lead reviews
- Client in-home design scheduling
COMPENSATION
- Hourly (non-exempt)
EMPLOYEE BENEFITS
- Exceptional advancement opportunities
- Competitive earnings, incentive opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
AI CODE OF CONDUCT
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Deliver exceptional customer service and drive a guest-focused atmosphere
- Assist customers and support Interior Designers when unavailable
- Strong product knowledge and up-to-date systems knowledge
- Maintain operational and reporting standards, including order accuracy and compliance
- Perform opening and closing duties and accurately record hours worked
- Participate in weekly one-on-ones, team meetings, and lead/business reviews
- Collaborate with Visual Manager and other staff on merchandising and inventory control
- Proactive follow-up with guests before and after sale and at delivery; resolve guest concerns promptly
- Client in-home design scheduling and effective communication with clients and team members
Arhaus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arhaus and has not been reviewed or approved by Arhaus.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside company-paid life, short-term disability, and long-term disability, with HSAs/FSAs available. Wellness resources such as an onsite clinic at headquarters and an EAP broaden access to care.
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Retirement Support — A 401(k) with a company match, described with immediate vesting in company materials, underpins long-term savings.
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Wellbeing & Lifestyle Benefits — Employees can access sizeable merchandise discounts, friends-and-family events, sample sales, and wellness credits that can lower insurance costs. Headquarters amenities such as an onsite café and EV charging add convenience.
Arhaus Insights
What We Do
Arhaus offers original handcrafted designs at 70 privately owned and operated store locations in the U.S. and online at arhaus.com. Headquartered in Cleveland, Ohio, we collaborate with skilled artisans from around the world to create (and recreate) pieces that reflect many cultures, from Italy to Indonesia. The end result is an eclectic mix of designs that are exclusive to our stores and arhaus.com. Furnishing a Better World: This is the premise of the Arhaus design philosophy; it dates back to 1986 when the father and son John and Jack Reed opened the first store location in the historic Flats District downtown Cleveland and vowed never to use wood from the world’s endangered rainforests in the making of an Arhaus design. Today, nearly 50 percent the product assortment is made of recycled material—everything from glass, to metals like copper and reclaimed wood from buildings no longer standing and vessels no longer set sail. Timbers are either reclaimed or sustainably sourced. A Port City Called Arhus: The Danish port city Århus (pronounced ohr-HOOSE) inspired the name. John came across Arhus on a map and took an immediate liking. After a few minor modifications, “Arhaus” represented the warmth and luxury of the then (and now) home furnishings offered.
