The Operations Assistant supports the Area Management Team in ensuring the timely delivery of customer reports and maintaining operational excellence. This role coordinates work assignments, monitors workflows, communicates with clients and vendors, and helps achieve service-level objectives. The Operations Assistant exercises independent judgment while supporting daily operations, resolving issues, and driving process improvements. Success in this role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities- Support the timely delivery of customer reports and achievement of service-level goals.
- Manage and complete assigned tasks through the company ticketing system.
- Communicate with clients, vendors, insureds, and internal stakeholders to resolve issues and provide updates.
- Collaborate with team members to meet daily, weekly, and monthly performance targets.
- Assist with workload management, assignment coordination, and operational decision-making.
- Escalate or resolve inquiries, concerns, and service-related issues.
- Participate in meetings and contribute recommendations for process improvements.
- Complete administrative and operational support tasks as assigned.
- Maintain professionalism while representing the organization.
- Assist with training, mentoring, and special projects as needed.
- Strong organizational, time-management, and prioritization skills.
- Ability to work independently with minimal supervision in a fast-paced team environment.
- Excellent verbal and written communication skills.
- Detail-oriented with strong problem-solving and decision-making abilities.
- Ability to interpret and follow written and verbal instructions.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Ability to effectively collaborate with internal and external stakeholders.
- Associate degree preferred; equivalent combination of education and experience will be considered.
- Two years of insurance, loss control, operations, administrative support, or related experience preferred.
- Internship experience, insurance coursework, or related training may be considered in lieu of professional experience.
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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
Skills Required
- Strong organizational, time-management, and prioritization skills.
- Ability to work independently with minimal supervision in a fast-paced team environment.
- Excellent verbal and written communication skills.
- Detail-oriented with strong problem-solving and decision-making abilities.
- Ability to interpret and follow written and verbal instructions.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Ability to effectively collaborate with internal and external stakeholders.
- Comfortable with an on-site presence to support collaboration and cross-functional partnership.
- Associate degree preferred or equivalent combination of education and experience.
- Two years of insurance, loss control, operations, administrative support, or related experience preferred.
- Internship experience, insurance coursework, or related training may be considered in lieu of professional experience.
What We Do
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 16,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Additionally, Acrisure is committed to making an impact in our communities by giving back, as seen by our partnerships with Helen Devos Children’s Hospital and UPMC Children's Hospital. Discover more at www.Acrisure.com.
