Operations Assistant - IT Helpdesk (Vietnam)

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Headquarted in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus as well as our Customer Service Global Hub in Kuala Lumpur, Malaysia.

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

About the role

The Operations Assistant will act as the backline for the department – this person will focus on supporting Sales & MKT, HR and Operation team in terms of IT infrastructure and daily operation, coordination with SEA IT team as daily basic.

What you’ll be doing

Support Sales & MKT department

• Receive request from Sales Team and Feedback for available inventory
• Monthly visit all Vietnam Office to check and maintain employee devices/ Office network
• In-charge to deliver requested inventory to the requestor timely
• Support Sales to raise Jira ticket to fix issues related to system setting, account access or any account modifications
• Receive quarterly merchandise from Marketing and Keep track for VN Inventory
• Monthly report for timely purchasing if needed

Support HR Department

• Oversee office inventory and company assess, take care logistic if needed
• Set up personal laptop, new employee account and prepare the boarding ticket before joining date
• Make sure IT Help Desk installed all Sales App with latest version
• Training Employee for company device usage and how to maintain with good condition
• Create IT Procedure for regional usage including On/off boarding; Necessary license/access/app per department; Inventory (devices) qualification
• Recommendation for change in procedure to support users

Operations & IT Assistance

• Collect Client/Sales feedback about system by monthly to find logic and send to IT Dept with suggestion
• Understand System logic and report if any bug/issue happened
• Test bug by personal experience in all interfaces when any report raised on 911/ Sales Group
• Perform to train new hire for ZFX System: MyZFX; IB Portal; CRM and Website
• Get use to ZFX Confluence to learn from another region and department
• Accept challenges individually by taking new task and handling issue
• Handle office device purchasing
• Manage vendors and quotation upon request to ensure quality and cost effectiveness

What you’ll need

• Bachelor's degree or equivalent
• Minimum 2 years of FX experience either as sales or CS (optional)
• Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems
• An effective communicator with a good command of English
• Sensitive to number, detail oriented and logical thinking
• Multitasking and able to complete assigned task within deadline and under pressure
• Excellent people skills, ability to manage/resolve conflict
• Proactiveness, supportive mindset and problem solving skills
• Fast learner and able to take up new job knowledge and skill