Operations Assistant Coordinator (Transitions)

Transitions is a short-term, residential Transitional Support Services (TSS) program serving individuals of all genders living with alcohol and/or substance use disorders and is funded and licensed by the Bureau of Substance Addiction Services (BSAS), Department of Public Health (DPH). The program is located in Boston, Massachusetts. The model is designed to support individuals between detoxification and long-term residential or outpatient care. Transitions utilizes the 'No Wrong Door Policy' and accepts clients from detoxification, Clinical Stabilization Services (CSS), Recovery Homes, hospitals, homeless shelters, outpatient settings, etc. The Boston Public Health Commission (BPHC) and Transitions are committed to protecting, preserving, and promoting the health and well-being of all Boston residents, particularly the most vulnerable.

Duties

• Assists in the daily operation of the Transitions Recovery Home.
• Assists in the supervision, scheduling and training of assigned staff.
• Assists in admissions, program orientation, room assignments and discharges of residents.
• Provides appropriate informal counseling, conflict management and elementary crisis management skills.
• Enforces rules and policies fairly.
• Assists in developing and scheduling life skills and other recreational activities for residents.
• Assists with resident transportation, vehicle maintenance and up keep. Performs daily van runs as needed.
• Maintains appropriate shift coverage, including entering and approving employee time in electronic payroll and staffing systems.
• Performs various operations tasks such as monitoring/documenting drug screening of clients, facilitating medication dispersal to clients, and completing and maintaining accurate records/documents as required including incident and assessment reports, client bars and client databases.
• Responsible for compiling records, statistics and other reports in accordance with funder requirements.
• Reads the program log daily and makes appropriate log entries on important information on clients, referrals and results of rounds.
• Communicates and acts upon issues and concerns of shift.
• Provides office and phone coverage, and greets/refers visitors and volunteers.
• Supervises all program clients and makes rounds throughout the unit in order to ensure overall safety of guests and program environment.
• Searches clients for contraband upon arrival/return to unit.
• Works in multi-disciplinary team approach with transitional program staff, work rehab programs, mental health department, health services and other Homeless Services departments/programs.
• Communicates with other sites and agencies as needed and appropriate.
• Supervises clients and client workers in daily housekeeping chores; assists when necessary or appropriate.
• Facilitates access to and monitors linen supplies.
• Oversees ordering and inventory of program supplies.
• Collaborates with supervisor to ensure cleanliness of environment, surroundings and grounds and reports maintenance issues to management.
• Attends required meetings when appropriate and scheduled.
• Other duties as required.

• Bachelor's degree with a minimum of one (1) year's experience in Human Services or High School Diploma/GED Certificate and three (3) years minimum Human Services or relevant life experience may be substituted.
• Previous experience with homeless, low income or recovering populations helpful.
• Able to follow directions and work harmoniously with staff and guests.
• Valid MA driver's license and good driving record required.
• Computer literacy preferred.
• Strong written and verbal skills required.