Operations and Growth Analyst ( Salesforce CRM)

Posted Yesterday
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Industrial Estate, Kharadi, Pune, Maharashtra, IND
In-Office
Junior
AdTech • Marketing Tech
The Role
Manage B2B marketing lifecycle operations, including lead capture, nurturing, segmentation, scoring, campaign execution, and sales handoffs. Build and maintain Pardot assets and workflows, monitor lead quality and funnel performance, troubleshoot Salesforce integrations, maintain data accuracy, and support campaign attribution, reporting, and marketing-sales process improvements.
Summary Generated by Built In

Job Description:

Growth Operations Specialist – JD

About the Role

We are looking for a Growth Operations Specialist who sits at the intersection of marketing, sales, and technology. The ideal candidate will have hands-on experience with marketing lifecycle management, lead/prospect operations, Pardot (Marketing Cloud Account Engagement), landing pages, forms, and email/newsletter campaigns and decent Salesforce CRM knowledge.

You will help ensure that marketing campaigns and lead-generation programs are executed smoothly, data flows accurately between marketing and sales systems, and prospects move efficiently through the marketing and sales funnel.

Key Responsibilities

Marketing & Lifecycle Operations

  • Manage and support the end-to-end marketing lifecycle, from lead capture and qualification through nurturing, MQL, SQL, and handoff to sales.
  • Build and maintain lead nurturing journeys, segmentation, engagement programs, and lifecycle workflows.
  • Monitor lead movement through the funnel and identify gaps, drop-offs, and opportunities for improvement.
  • Support campaign execution across email, landing pages, forms, and other digital channels.

Pardot / Marketing Cloud Account Engagement

  • Create and manage Pardot landing pages, forms, form handlers, email templates, and engagement programs.
  • Configure and maintain prospect lists, segmentation, scoring, grading, and automation rules.
  • Monitor campaign and prospect activity and troubleshoot issues related to forms, tracking, automation, and lead routing.
  • Maintain marketing assets and ensure consistent naming, tagging, tracking, and campaign attribution.

Lead & Prospect Management

  • Manage the lead lifecycle and prospect database, ensuring leads are captured, enriched, segmented, nurtured, and routed appropriately.
  • Monitor lead quality, duplicates, data completeness, and lead-source attribution.
  • Work with marketing and sales teams to define and maintain MQL/SQL criteria and lead handoff processes.
  • Identify opportunities to improve conversion rates and reduce leakage across the funnel.

Salesforce Operations

  • Have a working knowledge of Salesforce CRM, particularly Leads, Contacts, Accounts, Campaigns, Opportunities, and reporting.
  • Ensure accurate synchronization and data flow between Pardot and Salesforce.
  • Support sales and marketing teams with campaign data, lead status, attribution, and basic reporting.
  • Troubleshoot common CRM/marketing automation issues and coordinate with relevant teams when deeper technical support is required.

Required Skills & Experience

  • 2-3 years of experience in marketing operations, growth operations, demand generation, or a similar role.
  • Hands-on experience with Pardot / Salesforce Marketing Cloud Account Engagement.
  • Good understanding of B2B marketing lifecycle and lead management processes.
  • Experience working with landing pages, forms, email campaigns, newsletters, and lead nurturing.
  • Good understanding of Salesforce CRM and the relationship between Salesforce and Pardot.
  • Strong understanding of lead stages, MQL/SQL definitions, lead scoring, segmentation, and sales handoffs.
  • Ability to work with marketing and sales teams and translate business requirements into operational workflows.
  • Strong attention to detail, especially around data quality, campaign setup, tracking, and QA.
  • Comfortable working with marketing metrics and basic reporting/analytics.

Location:

DGS India - Pune - Indiqube Orchid

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

Skills Required

  • 2-3 years of experience in marketing operations, growth operations, demand generation, or a similar role
  • Hands-on experience with Pardot or Salesforce Marketing Cloud Account Engagement
  • Understanding of B2B marketing lifecycle and lead management processes
  • Experience with landing pages, forms, email campaigns, newsletters, and lead nurturing
  • Understanding of Salesforce CRM and its relationship with Pardot
  • Knowledge of lead stages, MQL/SQL definitions, lead scoring, segmentation, and sales handoffs
  • Ability to collaborate with marketing and sales teams and translate business requirements into operational workflows
  • Strong attention to detail regarding data quality, campaign setup, tracking, and quality assurance
  • Comfort working with marketing metrics and basic reporting or analytics

dentsu Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.

  • Parental & Family Support Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
  • Leave & Time Off Breadth Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
  • Retirement Support A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.

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The Company
HQ: Minato
15,492 Employees

What We Do

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next

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