Operations and Documentation Associate

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Operations and Documentation Associate is part of a global function called Operations and Processes – Process, Standards & Documentation.  This role is key in supporting the development, delivery, and continuous improvement of processes, documentation, and operational tools managed by the Operations and Processes team. 

The Operations and Documentation Associate delivers defined projects with clear ownership and accountability for outcomes and executes pre‑approval quality checks to ensure the consistency and quality of documentation. Working closely with the Process, Standards & Documentation team and cross‑functional stakeholders, the Associate ensures the sustained quality and consistency of the team’s outputs.

Key responsibilities –

• Deliver defined operational and documentation activities, managing work independently from initiation through completion, with minimal supervision.

• Coordinate activities to support self‑written supporting documentation, reviewing to ensure alignment with Written Standards and associated governance processes.

• Review documentation to ensure that it accurately reflects the intent, principles, and requirements of Written Standards, with terminology applied consistently across documents.

• Support the development, enhancement, and adoption of agile, fit‑for‑purpose business processes and tools that enable efficient and compliant ways of working.

• Identify opportunities to improve documentation, tools, or processes, proposing and implementing practical solutions in collaboration with stakeholders.

• Partner with Training colleagues to support the development and delivery of learning curricula that enable business readiness and effective adoption.

• Support the Operations & Documentation Lead, contributing to planning, prioritisation, and execution of team activities.

• Engage with cross‑functional colleagues to gather requirements, communicate changes, and support successful implementation of processes and tools.

• Support audit and inspection readiness activities, including preparation and contribution to corrective and preventative actions where required.

Qualifications and skills

Essential

• College / university degree with 5 years’ experience in regulated industry, pharmaceutical or consumer healthcare business or equivalent experience.

• Experience developing or maintaining written standards, procedures, or document management.

• Demonstrated ability to think critically and identify improvement opportunities.

• Strong written communication skills with attention to detail and accuracy.

• Confidence working with digital tools and documentation platforms.

• Ability to work independently, manage priorities, and take ownership of defined deliverables.

Preferred

• Experience working in a regulated or compliance‑driven environment.

• Exposure to continuous improvement or agile ways of working.

• Experience supporting audit, assessment, or CAPA activities.

• Experience working with cross‑functional, regional, or global stakeholders.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.