Operations Analytics Manager

Reposted 6 Hours Ago
Hiring Remotely in California, USA
Remote
120K-150K Annually
Senior level
eCommerce • Fashion • Retail • Sales
Promoting the circular economy and empowering consignors & buyers to extend the life of luxury goods
The Role
The Operations Analytics Manager will provide insights through quantitative data, focusing on optimizing operational efficiencies and aligning strategies with business goals.
Summary Generated by Built In
About The RoleAs our Operations Analytics Manager you will deliver insights using quantitative data to support our operations business here at The RealReal. You will work closely with inventory, logistics, retail, and customer services team within the ops org, and partner with tech and finance teams working with nearly all aspects of our growing business. Your mission is to understand, measure and optimize efficiency in our operations, provide clarity of business performance, identify growth opportunities, and drive alignment to focus on the most impactful areas for our company. This role requires hands-on experience and the ability to design, guide, and complete enterprise scale and strategic level of analyses.

What You Get To Do Everyday

  • Understand and quantify operational efficiency metrics

  • Help design and implement milestone checkpoint data collection, and build measurement on it 

  • Support operation strategy by providing relevant and high quality insights.  Partner with business owners to ensure the implementation of the strategy and its success.

  • Work with other analytics team members to leverage team synergy and ensure consistency.

  • Become the knowledge center. You will manage your learning agenda to identify and gather relevant data, accumulate insights, and provide recommendations for operational excellence

What You Bring To The Role

Minimum Requirements:

  • 5+ years of experience in analytics that is focused on first-party data

  • 3+ years of experience in business analytics  

  • Proven track record of owning and defining framework for domain analytics 

  • Expert in query languages such as SQL

  • Strong experience with designing, implementing, providing and interpreting results of A/B testing or causal inference models

  • Proven ability of delivering high complexity analytics projects involving methodology development, analysis, strategic recommendations, and presentation of the findings

Preferred Requirements:

  • Experience in two-sided marketplace highly preferred

Compensation, Benefits, + Perks
  • Employee Stock Purchase Plan

  • 401K with Company Match

  • Medical, Dental & Vision Insurance

  • Paid Parental Leave

  • 9 Paid Company Holidays

  • Flexible Time Off (With Manager Approval)

  • Find out more about our Benefits here.

The expected salary range for this role is $120,000-$150,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Skills Required

  • 8+ years of experience in analytics that is focused on first-party data
  • 5+ years of experience in marketing analytics, with expertise in performance marketing, brand, and modeling
  • Proven track record of owning and defining framework for domain analytics
  • Expert proficiency in query languages such as SQL
  • Strong experience with designing, implementing, providing and interpreting results of A/B testing or causal inference models
  • Proven ability to deliver high complexity analytics projects involving methodology development, analysis, strategic recommendations, and presentation of findings
  • Strong written and verbal communication skills
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration
  • Ability to manage multiple projects simultaneously in a fast-paced, high-growth environment
  • Ability to excel in a dynamic, fast-paced environment
  • Ability to work well independently and on a team

The RealReal Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.

  • Healthcare Strength Health coverage offers multiple medical, dental, and vision options plus mental‑health resources, alongside employer HSA contributions under high‑deductible plans. This breadth is often seen as relatively strong compared with base pay.
  • Parental & Family Support Paid parental leave, additional disability pay for birthing parents, and inclusive fertility benefits covering diverse paths to family building create a robust family support offering. This can be a differentiator for employees prioritizing family planning.
  • Equity Value & Accessibility An employee stock purchase plan with a meaningful discount is broadly accessible, including to part‑time employees. This access to ownership can enhance total rewards for those who participate.

The RealReal Insights

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The Company
HQ: San Francisco, CA
3,300 Employees
Year Founded: 2011

What We Do

The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.

Why Work With Us

We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!

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