Operations Analytics Lead

At SumUp, we want to create products that improve the lives of small business owners around the globe. Within the Global Operations Organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless, streamlined journey to all our merchants. To enable us to achieve our mission, we are seeking an Operations Analytics Lead who will empower data analysts and product analysts to drive transformative change in the way we support our merchants and optimise operations. 

In this role, you will lead a team that delivers actionable insights across Product Operations, Customer Support and Customer Success, establishing a unified source of truth between our human and automated channels that support data-driven decision-making, minimise operational costs and enhance merchant experience. You will partner with stakeholders to efficiently translate business needs to data and implement strong measurement capabilities, advancing the usage of analytics among non technical stakeholders. 
You will provide thought leadership and data support on the design, execution, and measurement of experiments and channel tests. You will also identify performance gaps and highlight opportunities to maximize impact and provide hands-on support for one or more of our acquisition channels.

What you’ll do

• Team Management: You will set goals, provide continuous feedback, and ensure that the team is working effectively. You will be responsible for developing the skills of team members, and providing training and mentorship to help them grow in their roles.
• Insight Generation: You will analyze data to identify trends and insights that can be used to make business decisions. You will be in charge of building data products to align multiple channels and funnels (activation, retention and support funnel).
• Project Management: You will define the scope for large and complex projects, set roadmaps, and ensure on-time delivery.
• Stakeholder Management: You will work closely with stakeholders across Operations, including Product and AI automation, Customer Support and Success and strategy to understand their data needs and provide insights and decision support.
• Talent Development: You will be responsible for developing the skills of team members, and providing training and mentorship to help them grow in their roles.

You'll be great for this position if

• You have solid experience in data analytics and a proven track record of delivering insights and driving business impact
• You have previous experience in team management and have a strategic mindset
• You have strong communication and collaboration skills, know how to work with cross-functional teams and stakeholders and are great at explaining complex data concepts to non-technical stakeholders
• You can support conclusions with analytical evidence using descriptive and diagnostic statistics, as well as basic inferential statistics
• You have experience with integrating data from multiple sources and systems in order to build a comprehensive view of the business; know how to analyze business requirements in various functional areas and can translate them into conceptual, logical, and data models
• You have experience with building advanced dashboards, ideally with Tableau
• You have deep knowledge of DBT or similar tools and have experience with Airflow, Git, CI/CD and AWS
• You know to strategically partner with engineering teams and are able set up analytics engineering best practices

Why you should join SumUp

• You will have the opportunity to work on large scale fintech and data products used by millions of small businesses around the world
• You get to work with a truly global, multicultural team (we are 3200+ people from 80+ countries, spread across 4 continents)
• You will receive a competitive salary package and participate in SumUp’s growth through a virtual stock option programme
• You will get a dedicated annual Learning & Development budget for attending conferences and/or advancing your career through further education
• You will get 28 days’ paid leave
• You can participate in SumUp’s Corporate Pension Scheme
• You get access to wellness benefits: In-house fitness classes with Fitness Matters, in-house Yoga teacher, gym in the office, football & running teams and subsidized Urban Sports Club membership
• You get access to other cool benefits such as Bike leasing, Subsidized Public Transport Card, Language Learning platform/courses, Kita placement assistance, 2x per week subsidized office lunches, and a beautiful place to work in the heart of Berlin

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. 

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.