Position Type: Contract (12 months, with possibility of extension)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509
Pay Rate: $25/hr – $29/hr (W2)
Top Required Skills
1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
2) Ability to work under pressure and make well thought out decisions
3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
What soft skill requirements do you have (team fit and personality requirements)?
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
High Level Project Overview:
High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
Preferred Years of Experience:
• Nice to have hands on dispatch/operations center experience
Education:
• Minimum High School Diploma/GED
Are there any specific companies/industries you’d like to see in the candidate’s experience?
• Prior utilities operations center experience or 911 operations center experience as an operations analyst
Preferred Interview Process Overview (High level):
• Onsite/In Person Interview - 6 Question Interview with STAR format
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Skills Required
- Ability to handle multiple tasks from start to finish and prioritize changing priorities
- Ability to work under pressure and make well thought out decisions
- Ability to analyze large subsets of data from multiple information sources and create action plans
- Strong customer service skills with prior experience supporting internal and external clients
- Prior dispatch skills (911 operations centers, utilities operations centers)
- Strong verbal and written communication skills
- Ability to lead, collaborate, and work effectively in multi-disciplinary teams
- Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts
- Minimum High School Diploma or GED
- Hands-on dispatch/operations center experience
- Prior utilities operations center experience or 911 operations center experience
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
