- The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;
- They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with focus and agility; must report to the leader any item that may affect the operation;
- Always analyze the best way to solve various problems related or not to the operation operation itself;
- Communication has to be clear and constant, aiming at the good of the internal and external information;
- They have a scale of daily activities, so that they can be directed in which activity they must prioritize;
- They are in charge of maintaining fluidity and continuous information for the next work shift;
- Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or any other task requested by the supervisor, as long as they do not contain excessive rigor or are beyond their strengths.
- Problem Solving/Analysis;
- Results Driven;
- Managing Processes;
- Communication Proficiency;
- Planning Analysis;
- Customer Service Relationship Management;
- Crew allocation;
- Network optimization;
- Resource allocation.
- Minimum 1 year in operations or airline crew scheduling experience is preferred;
- Bachelor's degree from an accredited college or university (Minimum On going);
- Hotel or Airline background will be an asset;
- Strong computer skills, with an emphasis on Microsoft Office products especially Excel;
- Ability to effectively manage work load in a fast paced atmosphere;
- Attention to detail and the ability to produce high quality work is a must;
- Exceptional verbal and written communication skills;
- Outstanding relationship management and customer service orientation skills;
- A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership;
- Flexible to work afterhours based on business demand;
- Multilingual skills are mandatory, English (advanced) and Spanish (intermediate).
Skills Required
- 1 year in operations or airline crew scheduling experience
- Bachelor's degree from an accredited college or university (ongoing acceptable)
- Hotel or airline background
- Strong computer skills with emphasis on Microsoft Office, especially Excel
- Ability to manage workload effectively in a fast-paced environment
- Attention to detail and ability to produce high-quality work
- Exceptional verbal and written communication skills
- Outstanding relationship management and customer service orientation skills
- Understanding of political, social, and cultural differences across countries
- Flexibility to work after hours based on business demand
- Multilingual skills: English (advanced) and Spanish (intermediate)
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night. API’s end-to-end technology platform will transform the way airlines manage crew travel. o Mobile platform, MyCrewCare o Sourcing & Contracting o Crew Planning o Daily Operations & IROPS o Distressed Passenger o Billing & Reconciliation o Business Analytics Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7. Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
