The Role
The Operations Analyst will support sales and distribution operations by refining processes, managing data flow, and enhancing customer service for KSS's cannabis distribution operations.
Summary Generated by Built In
At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
Job Summary
This is an exciting role for an individual that will help transform our sales and distribution operation (KSS) into a well-oiled, digital machine. The job requires a mix of Encompass/ERP chops, strong communication skills and the ability to follow and create processes. Approximately 50% of time will be spent interacting with business users working to refine and create new processes and the other 50% will be spent following processes and managing the flow of data into our ERP.
MUST reside in California!
This job is for you if...
- You have experience supporting a sales and logistics operation in the CPG industry
- You have experience using Encompass to drive revenue generating activities, optimize routes for delivery drivers, review delivery metrics, and support warehouse operations.
- You are always looking for ways to to improve a process using technology and data
- You enjoy creating SOP and training team members on the SOP
- Your friends describe you as trustworthy, loyal and dependable.
- You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks.
- You’re interested in a meaningful job at a growing Cannabis company where you’ll work on a variety of projects at once and be appreciated daily for doing your job well.
As Kiva's Commercial Operations Analyst, you will....
- Assist with the technology and data to support our Commercial Operations Team, Sales Team, Logistics and Operations teams
- Ensure report and dashboard creation meets the needs of all stakeholders
- Roll out internal processes to increase operational productivity and efficiency
- Create tools to get product data in front of team members and external suppliers
- Assist with evaluating and troubleshooting issues that relate to Encompass/ERP systems during operating hours
- Assist with the conversion of retailers to KSS Live
- Assist the Commercial Operations team in building out great customer service and order entry experience
- Creating and measuring objectives for the Operations team
What we're looking for...
- Associates Degree or equivalent work experience
- 2+ year at or working with a CPG company
- 2+ years ERP experience - Encompass ERP knowledge is preferred but not required
- Problem solving, critical thinking, and the ability to figure it out and use the team
- WORK HOURS: 11am to 7pm PST
Top Skills
Encompass
Erp
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The Company
What We Do
Kiva was founded in 2010 with a clear mission - change how the world views and uses cannabis for the better. Frustrated by the inconsistent, low-quality edibles available at the time, a young couple began making chocolate bars out of their Bay Area home kitchen. Today, their award-winning chocolates, mints, and gummies are the most trusted, recommended, and sought after on the market. For this, Kiva has become the most recognized edible brand in cannabis with a loyal customer base throughout hundreds of dispensaries across seven states
