Operations Analyst

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (COO) with an excellent team of 70+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years of runway, and we’ve experienced rapid growth in the past year. We're in a phenomenal position to scale—with the financial foundation, product-market fit, and momentum to go big. You’ll be joining at an inflection point—where the groundwork is laid and the path to massive impact is clear.

We’re looking for a systems-minded operator to join BuildOps — our internal engine for efficiency and scale. This role is part builder, part analyst: you’ll act like an internal product manager, partnering with leaders across Sales, Success, and Support to identify pain points, scope team needs, and design elegant solutions. Then you’ll roll up your sleeves to build them — using automation and low-code tools to develop internal products, streamline workflows, and eliminate manual work.

The tools you create will become the backbone of how our teams operate, turning great teammates into 10x performers by removing friction, unlocking speed, and enabling smarter execution at scale. If you thrive on solving messy operational problems with clean systems — and want to have direct impact on how a fast-growing company runs — we want to meet you.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

We are a technical operations team, working closely with all teams at Topline Pro (Sales, Customer Success/Support, Product, and Engineering) to identify problems and quickly develop tools and/or processes to address them. We use process automation and low-code development tools such as Retool and Zapier regularly.

While no previous technical experience is required for this role, you should be excited about the prospect of becoming proficient in Excel, SQL, some light Python & Javascript, APIs, etc.

• Collaborate with internal teams to identify areas for improvement; gather operational and technical requirements to inform potential solutions

• Develop tools (e.g. internal applications, automated workflows) that solve key business problems and 10x the effectiveness of our customer-facing teams

• Partner with Sales, Customer Success, and Support to ensure successful adoption of tools and workflows

• Monitor performance and usage of internal workflows & tooling to identify opportunities for improvement

• Proactively identify challenges and bottlenecks, conduct tests to validate hypotheses, and recommend strategies for optimization
  

• 1+ year(s) experience in business operations, consulting, sales, customer success, or a technical role with passion for getting shit done (a bonus if for SaaS company or to SMBs)

• Extremely organized and detail oriented and have strong written and verbal communication skills

• Passion for solving problems; You’re always looking for better, more efficient ways of doing things

• Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time

• Desire to work with or experience working with small teams in an agile, startup environment

• Boston-based and excited to be in our Downtown Boston office 5 days a week
  

• Team player with a passion for learning

• Self-starter who finds comfort in ambiguity

• Eager to learn and grow in operations and tech!
  

• Competitive cash compensation ($70k-$90k) + equity package

• Full Medical, Dental and Vision Health Coverage

• Computer and workspace enhancements

• Monthly stipend for mental and physical health

• 401(k) plan (non-matching)

• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year

• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros