Offices at Topline Pro

Manage daily outreach and training calls with small business customers to drive adoption of websites, SEO, ads, and AI features, prevent churn, recover delinquent accounts, capture feedback, and collaborate with product and support teams to ensure customer value and retention.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.

The Onboarding Team Lead manages the onboarding process for new customers, ensuring a smooth transition from sales to service, while improving metrics such as enrollment conversion and early retention. They lead a team, troubleshoot integration issues, and work cross-functionally to enhance the onboarding experience.