Operations Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll be Doing

As part of the Credit Processing Services, the Operations Analyst is responsible for the delivery of efficient operational support, as well as accurately processing service inquiries and requests while upholding compliance with internal controls and procedures. The Operations Analyst demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operations and overall efficiency of UK loan operations, while seeking opportunities to streamline existing processes and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. Hours of work are Monday to Friday 7:30am-3:30pm.

How You’ll Succeed

• Collaborative & Strong Communicator - Liaise with clients and FI's and other business units within the bank on all activities related to the ongoing operational administration of UK Loan Ops, to ensure accurate and timely execution of all transactions. Assist in daily activities related to the UK Loan Operations portfolio such as processing loan payments and advances, collecting interest/fee payments, creating client invoices, and remitting wire payments
• System Savvy - Able to navigate many varied systems and is technically savvy. Examples of systems used in this role: IWS, WSS, ACBS.
• Knowledge of products - an asset if you are familiar with corporate lending products such as Risk Free Rate (RFR), Letter of Credit, EURIBOR, etc.
• Multi-Tasker - experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.
• Detail Oriented - Complete all necessary activities related to the processing of all complex invoicing and settlements.

Who You Are

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Detail-Oriented, Invoices, Loan Operations, Operations Management, Payment Handling, Prioritization, Processing, Quality Assurance (QA), Teamwork, Technical Knowledge, Wire Transfer