Operations Analyst

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Operations Analyst

Job Description

The CFL Operations Analyst champions a customer-centric approach and drives operational excellence throughout the entire Customers for Life organization. The Analyst owns key processes such as revenue recognition, invoicing, contract management, compensation, and service engagement, ensuring seamless interactions and exceeding expectations at every touchpoint. The Analyst ensures meticulous adherence to company policies and legal regulations, safeguarding stakeholder interests and fostering trust.

Responsibilities: 

• Owns core operational processes: Takes ownership of essential operational business functions including revenue recognition, invoicing, contract management, compensation administration, system administration, reporting, and dashboard creation.

• Provides timely and accurate operational support: Responds promptly to internal requests, ensuring accurate information and effective solutions. Maintains organized documentation and proactively identifies and resolves operational issues.

• Drives process refinement and improvement: Applies a growing understanding of internal business processes and policies to identify and implement enhancements, ensuring operational efficiency and effectiveness.

• Resolves complex business issues: Leverages subject matter expertise and analytical skills to evaluate and address a variety of moderately complex business challenges, ensuring timely and effective solutions.

• Delivers comprehensive analyses and reports: Utilizes business applications to produce accurate and insightful analyses and reports, contributing to data-driven recommendations for process optimization and decision-making.

Education and Experience Required: 

• First level university degree or equivalent experience.

• Typically 2-4 years of experience in a business related function, preferably Business Operations, Business Analytics, or Finance. 

Knowledge and Skills: 

• Strong communication skills (e.g., written, verbal, presentation). Fluency in English required.

• Strong knowledge and skills of business applications (e.g., Excel / Google Sheets, Salesforce, PowerBI).

• Ability to work as a proactive member of a team, as well as independently.

• Ability to think critically and think outside of the box.

• Ability to work under pressure and to meet deadlines.

• Developing understanding of internal business processes and policies.

• Developing business acumen and understanding of accounting concepts.

Job

Sales / Customer Operations

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!