Time Type:
Full timeWorking Pattern:
HybridPurpose of the RoleTo provide operational and underwriting support services that enable the efficient delivery of activities across AEGIS London. The role is responsible for coordinating and overseeing key operational processes, managing service provider queries, supporting data quality and governance activities, and ensuring operational issues are resolved in a timely manner. The role also contributes to continuous improvement initiatives by identifying trends, supporting process enhancements and maintaining effective relationships with underwriting teams, outsourced providers and internal stakeholders.
Duties and Accountabilities
- Triaging, coordinating and monitoring the resolution of outsource service provider queries relating to risk capture, aggregate submissions and critical signings, ensuring timely completion and escalation of issues where requiired.
- Support month-end and year-end close activities, assisting with operational reconciliations, reporting requirements and timely completion of underwriting support processes.
- Oversee the Operations Management inbox, ensuring queries are appropriately prioritised, allocated, tracked and resolved.
- Coordinate and monitor aged Data Quality (DQPro) exceptions, ensuring items are routed to the appropriate underwriting teams for investigation and remediation. Maintain supporting reporting, track progress and escalate overdue or material exceptions in accordance with the agreed governance process.
- Analyse operational and data quality trends to identify recurring issues, root causes and opportunities for process improvement and automation. Proactively support the design, testing and implementation of improvements that reduce manual activity, improve data quality and strengthen operational control effectiveness.
Skills, Knowledge and Experience
The successful candidate will be/have:
- Strong computer literacy, they should have the ability to develop a full understanding and capability of in-house and MS systems including a good working knowledge of Microsoft packages including Word and Excel.
- Be educated to A-Level standard or equivalent with numerical and analytical ability. Also prepared to study towards Chartered Insurance qualifications.
- Excellent organisational and administrative skills with attention to detail and ability to look at the wider picture when problem solving.
- Confidence with communication and stakeholder management skills.
We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
Open and inclusiveWe act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.
AmbitiousWe have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.
Striving to be betterWe strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.
Investing in people’s potentialWe provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.
AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.
It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email [email protected]
As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential
Skills Required
- Strong computer literacy and ability to learn in-house systems
- Working knowledge of Microsoft Word and Microsoft Excel
- A-Level standard or equivalent education
- Numerical and analytical ability
- Excellent organizational and administrative skills with attention to detail
- Problem-solving ability and ability to understand the wider business context
- Confident communication and stakeholder-management skills
- Willingness to study toward Chartered Insurance qualifications
What We Do
Your risks, our resourcefulness. In an increasingly complex and volatile world, brokers and clients are looking for risk transfer partners who are accessible, resourceful and there for the long haul. At AEGIS London, our structure and our mindset mean that our resources are an excellent match for your risks. We’re here to find solutions – our underwriters are available and empowered to try their very hardest to find a way to say yes. We’re here for your future – the fact that we are privately-owned means that we take long term decisions about the business we do. We’re here for you – collaboration is a cornerstone of our culture, our policies and our claims handling. We believe in operating for the mutual benefit of all our business partners. Today, AEGIS London writes a diversified book of business through Syndicate 1225 at Lloyd’s where, year after year, we’re ranked in the top quartile for performance. Our underwriters are recognised as leaders in many of the classes in which we operate.
