Operations Analyst - National Claims (Hybrid in CA)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Operations Analyst is responsible for driving performance, compliance, reporting, and operational consistency across the National Claims Intake Center. This position supports title claims and claims-adjacent intake operations across multiple locations and serves as a key partner to senior leadership by providing operational support, audit coordination, advanced reporting, and systems optimization. The role requires significant independent judgment and plays a critical part in ensuring continuity and long-term operational success of the National Claims Intake Center and the Claims Services division.

What You'll Do:

• Ensure work is appropriately assigned and completed by a large staff across three offices, meeting internal service timelines and quality standards. Oversees workflow distribution and supports staffing and resource planning.
• Manage internal and external audit requests from intake through completion, ensuring responses are accurate, compliant, and delivered on time.
• Create complex ad hoc and recurring reports using a variety of reporting tools including but not limited to Doma, Power BI, SQL, and Microsoft Access.
• Serve as a SharePoint subject‑matter expert for Claims operations by creating, administering, governing, and maintaining multiple large-scale sites that support reporting and collaboration.
• Work on resolving complex operational and compliance issues by applying strong analytical thinking, sound judgment, and practical solutions.
• Analyze existing processes, guidelines, and workflows to identify improvement opportunities, and use sound judgment within established policies and practices to select effective methods, techniques, and evaluation criteria.
• Support the Director of the National Claims Intake Center and related operations by handling additional projects and requests as needed.

What You'll Bring:

• Bachelor’s degree or equivalent combination of education and relevant experience required.
• 3-5+ years of progressive experience in complex operational environments, including responsibility for multi‑location functions.
• Demonstrated ability to execute complex operational and strategic initiatives in multi‑site environments.
• Strong ability to understand diverse employee needs while driving performance and monitoring results.
• Broad and applied knowledge of principles, practices, and procedures related to claims intake operations, compliance, and performance management.
• Advanced experience with operational reporting tools, databases, and analytics platforms.
• Significant experience supporting staff across multiple locations and developing scalable operational solutions.
• Advanced working knowledge of SharePoint architecture, site design, governance, and maintenance.
• Advanced proficiency with reporting, analytics, and collaboration tools, including Power BI, SQL, Microsoft Access, and Doma.
• Familiarity with AI-powered tools and technologies, with the ability to leverage automation, data analysis, and productivity solutions to improve operational efficiency and decision-making.

Pay Range: $64,300.00 - $85,700.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.