Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
Job Title: Operations Analyst
Department: Claims Operations
Reports To: Associate Director of Claims Operations
Position Summary: The Operations Analyst will play a crucial role in enabling operational performance and strategic development of the claims department. This individual will assist with new process implementations, system and technology updates, and contribute to creating a seamless experience for our claims adjusters and our customers. The Operations Analyst will be responsible for running data and queries to help identify trends, volume, gaps, and providing insights that support projections and the overall health of the department.
Key Responsibilities:
- Data Analysis: Collect, organize, and analyze data from various sources to understand claims volume and trends. Provide actionable insights to support decision-making and strategy development.
- Process Improvement: Assist in the implementation of new processes and system updates to enhance efficiency and effectiveness within the claims department.
- Reporting: Generate and maintain reports on key metrics, including claims volume, adjuster performance, and customer satisfaction. Present findings to management and other stakeholders.
- Project Management: Manage and track progress of ongoing projects, ensuring timely completion and alignment with departmental goals.
- Collaboration: Work closely with adjusters, technology, and other departments to ensure seamless operations and effective communication.
- Problem Solving: Identify and resolve issues related to claims processing, system functionality, and data discrepancies.
- Goal Setting: Help monitor goals for the claims department, ensuring alignment with overall company objectives.
- Ad Hoc Tasks: Perform additional tasks as needed to support the claims operations team.
Qualifications:
- Education: Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
- Experience: Minimum of 3 years of experience in operations, data analysis, or a related role within the insurance industry. Claims experience or knowledge is preferred but not required.
- Skills:
- Strong analytical skills with the ability to interpret complex data sets.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
- Excellent communication and presentation skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Detail-oriented with strong problem-solving abilities.
- Experience with claims processing and claim systems is highly desirable.
Personal Attributes:
- Goal-driven and results-oriented.
- Highly organized and able to work independently.
- Strong team player with a collaborative mindset.
- Adaptable and open to change.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
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