Operations Analyst I

How will this role have an impact?

Signify Health is looking for a detail oriented and driven Operations Analyst. This role will be responsible for coordinating the development of operations dashboards and reporting, creating guides and job aides on how to use key tools, and acts as a Subject Matter Expert on data and reporting and behalf of multiple functions of Signify Health. This position requires outstanding communication skills, both written and verbal, as well as the tenacity to execute against competing deliverables in a timely, high-quality fashion. This is a high visibility role that will be working with both production and technical teams including data, reporting and product and engineering. This role reports directly to the Sr. Director of Client Analytics.

What Your Responsibilities Will Include:

• Proactively monitors, prioritizes, and manages the development of dashboards and reporting which supports multiple departments and functions within Signify Health
• In conjunction with enablement teams and stakeholders, communicates backlogs for reporting/dashboard development and ensures prioritizations are well understood and agreed upon
• Authors, reviews, edits and updates essential documents related to data, reporting and analytics (policies, SOPs, work instructions, job aids, instruction manuals, Product Guides, forms, etc.) for the Production Operations organization.
• Provides direct training and education to ensure the adoption of available tools as they are deployed and as refreshers of existing tools
• Manages and builds positive working relationships with cross-functional teams to create and implement formalized processes and create all necessary documentation, templates, etc. to execute the process.
• Maintains close alignment and engagement with each data, reporting and analytics related initiative owned by operations and creates departmental education on resources for a variety of stakeholders to communicate on said initiatives.
• Proactively identifies operational inefficiencies and suggests enhancements to improve existing prioritization, business case, and reporting processes
• Employs active listening skills and cultivates cross-functional collaboration during strategic business review processes and weekly/monthly prioritization cadence
• Adaptable to the changes in the healthcare industry and shifting company priorities
• Implements and maintains program management systems, tracking progress against plans, developing and publishing metrics and dashboards
• Ability to communicate across all levels of leadership
• Demonstrated problem solving skills

What Experience You Have:

• Bachelor’s degree in business, data analytics and/or related field.
• 2-4 years of experience in a Program Management Analyst, Project Management, Consulting or other related role
• 1+ years of experience with SQL

What You Bring:

• Demonstrated ability to effectively work with cross-functional teams
• Outstanding analytical and problem-solving aptitude
• Excellent attention to detail, interpersonal and project management skills
• Ability to quickly learn and synthesize new information, transforming even the most complex topics into simple and easy to understand documents
• Effective communication, presentation and conflict management skills
• Ability to prioritize workload and manage time effectively across multiple projects
• Consistently track and report on progress

Preferred Knowledge/Experience:

• Experience working in a Healthcare Operations, Product Management, or Consulting organization
• Demonstrated experience working with technical and non-technical team members
• Highly proficient in Google Workspace, Microsoft Office Suite software applications, Atlassian applications including Jira and Confluence; proficient with document management software, such as AODocs

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.