Operations Analyst I

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Position Summary

The Operations Analyst I will be assigned ownership of a specific piece of a project and will need to prepare, process and perform quality control on electronic data to provide quality results to our clients while meeting time sensitive deadlines. If you are looking to start a career in an ever-growing industry, then this could be a great opportunity for you

Essential Job Responsibilities

The Operations Analyst is responsible for the following:

• General -
  • Learn our proprietary software (NUIX, Relativity) and become knowledgeable with established processes and workflows
  • Communicate project status and updates effectively with all levels of the company
  • Resolve or elevate issues that arise during data processing

• Quality & Process Alignment -
  • Ensuring work is of the highest quality, in compliance with the Company’s set quality standards
  • Investigate errors, anomalies, and other problems for identification and future prevention

Requirements for the role include:

• Self-driven and motivated individual
• Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution
• Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities
• Experience processing data in an Electronic Discovery environment
• Strong Microsoft Office skills
• Exceptional attention to detail
• Ability to effectively work independently and as part of a team
• Ability to conduct self in a professional manner when found in stressful situations and still uphold core responsibilities as outlined in said situations

Preferred Requirements/Certifications

• Experience with Windows Operating System is preferred.
• Experience with Microsoft Outlook and other Office applications is preferred.
• Knowledge of litigation support applications such as IPRO, Nuix, LAW, Relativity, Concordance, etc. a plus

Knowledge, Skills, and Abilities

• Experience working under tight deadlines in a fast-paced technical environment is strongly preferred
• Demonstrates a sense of urgency, initiative and ownership
• Efficient work-style with an eye for continual process improvement
• Excellent communication skills (written and verbal)
• Strong organizational skills and an extreme attention to detail is required

Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

#LI-Hybrid
#LI-SB1

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.