The Operations Analyst – Catalog position is principally charged with ensuring that the store Electronic Part Catalog (EPC) is the best in class tool for researching, sourcing and selling automotive parts and accessories including power sports and off highway parts and accessories. This is done by assisting with the establishment, coordination and progress of projects as they relate to the store EPC functionality; including, but not limited to process improvement, technology enhancements, new implementations, training, etc.
ESSENTIAL JOB FUNCTIONS
Act as subject matter expert for all business process and technology solutions used to run key areas of the assigned business function.
Consistently work to ensure that all aspects of the catalog system are performing as expected, including the areas of search results and performance, vehicle and product information accuracy, and general user experience.
Ensure that catalog searches including recommendations, relevancy, part number and interchange searches produce quality results, sorted in a manner that honors company objectives.
Aid in troubleshooting to determine whether issues are operational or procedural, data, or system related.
Monitor various channels for store feedback and use the information gathered to help determine key initiatives for future product enhancements
Continuously work with and in the field to maintain relevant knowledge and experience in their business area.
Actively identify and document the improvement areas across technology and process that can help drive expense reduction, improved customer service and quality.
Actively work with all necessary technical and functional teams throughout the lifecycle of IT projects including: providing quality business requirements and use cases, development of documentation for technical and functional audiences, approval of functional documentation, monitor and assist in quality assurance testing, perform user acceptance testing, and implementation and rollout of approved technical solutions.
Represent business interests and ensure that all technical designs meet business needs.
Attend and participate in meetings as a representative of Store Operations, providing input and information to help ensure projects are prioritized to provide maximum benefit to O’Reilly corporate and Store Operations.
Develop reporting and metrics to help measure performance and success.
Interpret the software product vision at the feature and story level.
Actively engage with and consult end users to determine hardware, software, or system functional specification.
Assist with maintaining and supporting both current and future systems and procedures handled by the Store Operations department.
Serve as a point of contact for internal customers such as other departments, Field Operations, etc.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High school diploma or equivalent (GED)
Strong automotive product knowledge, understanding of automotive theories and repair procedures
Thorough knowledge of automotive parts cataloging or parts counter experience
Thorough understanding of computers and desktop applications including Microsoft Office Suite
Strong organizational and time management skills
Excellent people and communication skills
Excellent problem-solving skills
Must be able to learn independently
Desired:
College or business school education with focus on business management and/or computer science
2 years of experience as an Assistant Manager or higher in an O’Reilly store
Significant knowledge of day to day operations at an O’Reilly store
Understanding of Structured Query Language (SQL) data extraction and analytics including ETL processes
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
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Competitive Wages & Paid Time Off
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Stock Purchase Plan & 401k with Employer Contributions Starting Day One
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Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
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Team Member Health/Wellbeing Programs
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Tuition Educational Assistance Programs
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Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
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What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
