The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As an Operations Analyst at MLB, you will fulfill that vision by supporting our customers, tracking and improving data quality, and leveraging data to deliver insights using play-by-play and Statcast tracking data. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.
The Operations Analyst, Baseball Data Platform will play a pivotal role in ensuring the accuracy, consistency, and reliability of data across various systems and processes. This role involves collaborating with cross-functional teams to implement and maintain data quality initiatives, as well as providing ongoing support to address data-related issues. The successful candidate will leverage previous experience in sports analytics to enhance the use and reliability of data in decisions across baseball while being open-minded about new data and technology. The candidate should be comfortable working in a fast-paced environment and comfortable balancing communications with multiple internal and external stakeholders.
The position is based in either San Francisco or New York City with some travel expectations.
Responsibilities
- Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season
- Triage complex, multi-faceted issues to identify root causes and mitigation steps
- Work proactively with stakeholders and teammates to identify preventative measures to limit issue impact and recurrence
- Analyze current operational processes and design streamlined, data-driven workflows to reduce manual effort and human error
- Act as a Subject Matter Expert (SME) on the Baseball Data Platform team, possessing the practical, end-to-end knowledge necessary to support most operational dependencies relied upon by both internal staff and external partners
- Pursue and prioritize potential data quality issues and support incidents both proactively and responsively
- Achieve comprehensive expertise in Baseball Data Platform tools. This includes knowing the who/what/why/how of users of our data
- Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively
- Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility
- Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel
- Collaborate with developers and data engineers to gather requirements for and rigorously test new operational tools (e.g., custom dashboards, mobile scouting applications) before their wider deployment
- Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests
Qualifications & Skills
- 2-3 years of experience with data related to baseball, and/or in technical support/operations roles
- A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures
- Proven experience communicating professionally in a customer support role with technical and non-technical users
- Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
- Extremely organized and ability to balance multiple priorities at once in a fast-paced environment
- An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience is preferred
- Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need
- Highly collaborative in nature and team-oriented
- Self-motivated, with high standards and a drive towards continuous improvement
- Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R
- Ability and desire to travel up to 15% for baseball events and team meetings
- A love of baseball
Salary Range: $70,000 - $90,000 (Base Salary) + Bonus
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.
Top MLB Perks & Benefits:
- Competitive Benefits Package
- Company Contributed 401K Plan
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & MLB.TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Pet Insurance
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
Skills Required
- 2-3 years of experience with baseball data and/or in technical support/operations roles
- Track record of problem solving complex issues with critical thinking skills
- Proven experience communicating professionally in a customer support role
- Flexibility to work night, weekend, and holiday support shifts during baseball season
- Understanding of how MLB Clubs use baseball data
- Familiarity with baseball tracking systems, APIs, SQL, Python, R
What We Do
MLB is in the business of producing and showcasing human performance. Our core product consists of those who are the best at what they do. And for that we have a responsibility to provide the highest quality product that we can, at every level. Our fans and our communities deserve nothing less.
Why Work With Us
For those who are ready to join the Major Leagues of their careers, we take the same approach that we do with our players. We strive to engineer experiences that empower our own “workforce athletes” to be at their best. Step up to the plate and let's build the next chapter of Major League Baseball, together.
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