Operations Administrator

The Operations Administrator will be responsible for overseeing and coordinating field operations in Japan. This includes managing project implementation on the ground, liaising with local stakeholders, ensuring compliance with organizational policies, and managing all necessary documentation.

The ideal candidate possesses strong organizational and communication skills, fluency in both Japanese and English, and a proven track record in field coordination, HR, or administration.

• Serve as the primary point of contact for contractors regarding contracts, payroll, and general inquiries.
  
• Manage end-to-end contractor mobilization from their point of origin to Japan or their assigned work location.
  
• Oversee the onboarding of newly hired contractors and support existing contractors on the ground.
  
• Address and resolve ongoing contractor concerns and assist with payroll queries.
  
• Manage the demobilization process for contractors at the end of their assignments.
  

• Monitor and audit contractor timesheets to ensure:
  

• Liaise directly with the Accounts Team to resolve any queries regarding timesheets or contractor expense claims.
  

• Partner with the Singapore Operations Team to assist contractors in securing the required documentation for Certificate of Eligibility (COE) applications.
  
• Liaise directly with local suppliers to coordinate logistics, including ordering tools, housing rentals, car leases, and arranging onsite medical examinations.
  
• Ensure all services rendered to clients and contractors align strictly with contract terms.
  

• Work closely with Business Development (BD) Managers and Account Managers on ongoing project developments and lead generation.
  
• Assist the Business Support Manager with general administrative duties as required.
  
• Perform any other operational duties as assigned by the Manager or the Company.
  
  

• Education: Bachelor's degree in Business Administration, Human Resources, or a related field.
  
• Experience: Prior experience in field coordination, HR, or administration is highly desirable.
  
• Language Proficiency: Fluency in Japanese (native or near-native level) and English (professional proficiency) is required to effectively communicate with local and international stakeholders.
  

Core Competencies:

• Strong problem-solving, organizational, and time-management abilities.
  

• Excellent interpersonal and communication skills.
  

• Proficiency in MS Office and project management tools.